Strategic Intermodal Carrier Account Manager

NFI; Austin (TX); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription Drug Coverage

401k Plan

Wellness Program

Life Insurance

Paid Time Off

Paid Parental Leave

other benefit plan options

Job summary

The Intermodal Carrier Account Manager at NFI serves as the principal liaison between NFI and its third-party Intermodal Drayage Carrier Base. The role focuses on monitoring shipment performance, proactive communication, and responsive service without direct people management responsibilities.

The position reports to the Intermodal Operations Manager and emphasizes load planning, carrier qualification, rate negotiations, and collaboration with internal and external partners to meet customer

Qualifications

• BA or BS degree preferred.
• 3–5 years brokerage experience preferred with domestic truckload, LTL and intermodal.
• Familiarity with DOT trucking regulations (Hours of Service, Claims, etc.).
• Proficient with MS Office applications (Word, Excel, PowerPoint).
• Can work in a fast-paced environment with multiple applications and high call volume.
• Knowledge of external and internal pricing tools used by NFI.

Responsibilities

• Load planning, optimization, routing and scheduling for intermodal moves.
• Assess carrier meeting standards to ensure high service levels.
• Respond to customer/driver needs via email, calls, and tracking.
• Monitor lane market requirements to maximize efficiency and network operations.
• Negotiate network and spot rates with carriers to drive revenue growth.
• Collaborate with customers, vendors, drayage agents and internal teams to meet partner needs.
• Notify delays and provide enroute problem resolution; ensure PODs, BOLs, images, OS&Ds are provided.

Skills

Brokerage experience

Hours of Service familiarity

Communication skills

Fast-paced environment adaptability

Multitasking & phones

External/internal pricing tools

Education

BA or BS Degree

Tools

MS Office Suite

TMS knowledge

Job description

The Intermodal Carrier Account Manager at NFI serves as the principal liaison between NFI and its third-party Intermodal Drayage Carrier Base. The role focuses on monitoring shipment performance, proactive communication, and responsive service without direct people management responsibilities.

The position reports to the Intermodal Operations Manager and emphasizes load planning, carrier qualification, rate negotiations, and collaboration with internal and external partners to meet customer