Intermodal Shipper Experience Lead

NFI Industries; Springfield, Austin (IL, TX); On-site; USD 45,000 - 55,000; Full time

Job summary

NFI Industries is seeking an Intermodal Shipper Experience Manager to drive top-tier operational execution for brokerage customers. This IC role reports to the Intermodal Operations Manager and focuses on meeting shipper KPIs, continuous learning in rail/intermodal practices, and leveraging IT platforms to boost efficiency and satisfaction.

You will coordinate with branches, manage rates and services, and develop SOPs for each account, ensuring timely load follow-up and growth aligned with NFI

Qualifications

• BA or BS Degree preferred.
• 3–5 years Brokerage experience preferred with domestic truckload, LTL and intermodal.
• Familiarity with DOT trucking regulations (Hours of Service, Claims).
• Proficient in MS Office (Word, Excel, PowerPoint).
• Ability to work in a fast-paced environment with multiple applications.
• Excellent oral and written communication skills.
• Rudimentary knowledge of TMS programs for brokerage.
• Familiarity with external and internal NFI pricing tools.
• Ability to work a flexible schedule based on shipment volume.

Responsibilities

• Effectively manage operations and communications to meet shipper KPIs.
• Educate on rail and intermodal practices, market dynamics, pricing, and compliance.
• Utilize intermodal tech platforms to improve efficiency and customer satisfaction.
• Coordinate with branches and sales for account growth strategies.
• Develop, implement, and manage SOPs for each account managed by operations.
• Ensure proper follow up and management of all loads.
• Manage rates and services with clients for primary modes (FTL, LTL, Dray, IMDL, Port Services).
• Foster speed, efficiency and collaboration with NFI departments to meet customer needs.

Skills

Brokerage experience

DOT regulations

MS Office

Oral & written comms

TMS familiarity

Pricing tools

High volume calls

Flexible schedule

Education

BA or BS Degree

Tools

TMS

Job description

NFI Industries is seeking an Intermodal Shipper Experience Manager to drive top-tier operational execution for brokerage customers. This IC role reports to the Intermodal Operations Manager and focuses on meeting shipper KPIs, continuous learning in rail/intermodal practices, and leveraging IT platforms to boost efficiency and satisfaction.

You will coordinate with branches, manage rates and services, and develop SOPs for each account, ensuring timely load follow-up and growth aligned with NFI