Senior Integration Engineer — Customer Service Tech

Talener; Orlando (FL); On-site; USD 119,000 - 161,000; Full time

Job summary

Talener in Orlando, FL is seeking a Senior Integration Engineer to own and optimize our customer service technology stack, including contact center, ticketing, messaging, and integrations. The role combines SaaS platform ownership with hands-on integration work and vendor coordination, reporting to a technical leadership team.

You will design and maintain APIs and automation, troubleshoot production incidents, and collaborate with vendors and internal teams to deliver reliable service outcomes.

Qualifications

• 5+ years of experience managing SaaS platforms or customer service tech environments.
• Hands-on integrations with REST APIs, SOAP, webhooks, OAuth.
• Strong troubleshooting and vendor escalation handling.
• Experience with contact center or customer engagement platforms.
• Ability to read/modify automation in Python or TypeScript.
• Excellent communication with business leaders and technical stakeholders.

Responsibilities

• Own health, stability, and performance of customer service platforms.
• Manage production incidents from triage to resolution with RCA.
• Maintain workflows, routing, and integrations across SaaS tools.
• Design and support integrations between (CS) apps, internal systems, and vendors.
• Serve as primary tech resource for leadership on tech requests and improvements.
• Collaborate with vendors and teams to deliver business outcomes.

Skills

SaaS platforms management

REST APIs

SOAP services

Webhooks

OAuth

Python

TypeScript

Troubleshooting

Stakeholder collaboration

Vendor coordination

Education

Bachelor's degree in Computer Science or related field

Master's degree (preferred)

Tools

Zendesk

Salesforce Service Cloud

Genesys

Five9

Twilio

Intercom

Job description

Talener in Orlando, FL is seeking a Senior Integration Engineer to own and optimize our customer service technology stack, including contact center, ticketing, messaging, and integrations. The role combines SaaS platform ownership with hands-on integration work and vendor coordination, reporting to a technical leadership team.

You will design and maintain APIs and automation, troubleshoot production incidents, and collaborate with vendors and internal teams to deliver reliable service outcomes.