Integration Engineer - Customer Service Technology

Talener; Orlando (FL); On-site; USD 119,000 - 161,000; Full time

Job summary

Talener in Orlando, FL is seeking a Senior Integration Engineer to own and optimize our customer service technology stack, including contact center, ticketing, messaging, and integrations. The role combines SaaS platform ownership with hands-on integration work and vendor coordination, reporting to a technical leadership team.

You will design and maintain APIs and automation, troubleshoot production incidents, and collaborate with vendors and internal teams to deliver reliable service outcomes.

Qualifications

• 5+ years of experience managing SaaS platforms or customer service tech environments.
• Hands-on integrations with REST APIs, SOAP, webhooks, OAuth.
• Strong troubleshooting and vendor escalation handling.
• Experience with contact center or customer engagement platforms.
• Ability to read/modify automation in Python or TypeScript.
• Excellent communication with business leaders and technical stakeholders.

Responsibilities

• Own health, stability, and performance of customer service platforms.
• Manage production incidents from triage to resolution with RCA.
• Maintain workflows, routing, and integrations across SaaS tools.
• Design and support integrations between (CS) apps, internal systems, and vendors.
• Serve as primary tech resource for leadership on tech requests and improvements.
• Collaborate with vendors and teams to deliver business outcomes.

Skills

SaaS platforms management

REST APIs

SOAP services

Webhooks

OAuth

Python

TypeScript

Troubleshooting

Stakeholder collaboration

Vendor coordination

Education

Bachelor's degree in Computer Science or related field

Master's degree (preferred)

Tools

Zendesk

Salesforce Service Cloud

Genesys

Five9

Twilio

Intercom

Job description

We are seeking a high-level Integration Engineer to support and enhance a mission-critical customer service technology environment for a well-established online brokerage and investing platform. This is a full-time position based onsite in Orlando. The ideal candidate will blend SaaS platform ownership, systems integration expertise, and vendor management experience to ensure the reliability and evolution of customer-facing service technologies. U.S. work authorization is required. No visa sponsorship is available at this time.

Job Title:

Senior Integration Engineer

Location:

Onsite (Orlando, FL)

Compensation:

$140,000 base plus competitive bonus and comprehensive benefits package

Responsibilities

• Own the day-to-day health, stability, and performance of customer service technology platforms, including contact center, ticketing, messaging, and integrated communication systems
• Manage production incidents from initial triage through resolution, including root cause analysis, vendor coordination, and operational documentation updates
• Administer and maintain customer service workflows, routing configurations, integrations, and automation processes across multiple SaaS platforms
• Design, build, and support integrations between customer service applications, internal systems, and third-party vendors using APIs and automation tools
• Serve as the primary technical resource for customer service leadership, helping evaluate new technology requests, operational improvements, and platform enhancements
• Partner closely with vendors, internal stakeholders, and technology teams to resolve issues, improve processes, and deliver successful business outcomes

Required Skills & Experience

• 5+ years of experience managing business-critical SaaS platforms, enterprise applications, or customer service technology environments
• Hands-on experience supporting integrations using REST APIs, SOAP services, webhooks, OAuth, or related technologies
• Strong technical troubleshooting skills with experience resolving complex production issues and coordinating vendor escalations
• Experience with contact center, CRM, ticketing, help desk, or customer engagement platforms such as Zendesk, Salesforce Service Cloud, Genesys, Five9, Twilio, Intercom, or similar technologies
• Ability to read, modify, or support automation and integration services developed in Python, TypeScript, or similar languages
• Strong communication skills with the ability to work directly with business leaders, vendors, and technical stakeholders
• Bachelor's degree in Computer Science or a related field is preferred, Master's degree is a plus

Additional Information

• Position requires five days onsite attendance in Orlando, FL
• Occasional off-hours support may be required for critical incidents or platform escalations
• Experience within financial services, regulated industries, or enterprise customer support environments is highly preferred
• Must be authorized to work in the United States — no visa sponsorship available