Integration Engineer – Customer Service Technology

Talener; Orlando (FL); On-site; USD 119,000 - 161,000; Full time

Job summary

Talener is seeking a Senior Integration Engineer to own the health and integration of customer service platforms in an onsite Orlando setting. The role focuses on managing SaaS platforms, incident response, and driving integration projects with internal teams and vendors.

The ideal candidate has 5+ years in enterprise SaaS or customer service tech environments, with REST/SOAP/webhooks/OAuth experience and strong troubleshooting skills. A CS degree is preferred and U.S.

Qualifications

• 5+ years managing enterprise SaaS platforms or customer service tech environments.
• Experience integrating using REST APIs, SOAP, webhooks, OAuth.
• Strong incident management and vendor coordination skills.
• Experience with contact center / CRM platforms (Zendesk, Salesforce, Genesys, Five9, Twilio, Intercom).
• Proficiency reading/modifying automation and integrations in Python or TypeScript.
• Bachelor's degree in CS preferred; Master's a plus.

Responsibilities

• Own the health, stability, and performance of customer service tech platforms (contact center, ticketing, messaging).
• Manage production incidents from triage to resolution, including root cause analysis and vendor coordination.
• Maintain customer service workflows, routing, integrations, and automation across SaaS platforms.
• Design and support integrations between customer service apps, internal systems, and vendors via APIs and automation.
• Serve as the technical resource for leadership, evaluating requests and platform enhancements.
• Partner with vendors and teams to resolve issues and drive business outcomes.

Skills

SaaS platforms

REST APIs

SOAP services

Webhooks

OAuth

Troubleshooting

Vendor management

Python

TypeScript

Communication

Education

Bachelor's degree in Computer Science

Master's degree (preferred)

Tools

Zendesk

Salesforce Service Cloud

Genesys

Five9

Twilio

Intercom

Job description

We are seeking a high-level Integration Engineer to support and enhance a mission-critical customer service technology environment for a well-established online brokerage and investing platform. This is a full-time position based onsite in Orlando. The ideal candidate will blend SaaS platform ownership, systems integration expertise, and vendor management experience to ensure the reliability and evolution of customer-facing service technologies. U.S. work authorization is required. No visa sponsorship is available at this time.

Job Title: Senior Integration Engineer

Location: Onsite (Orlando, FL)

Compensation: $140,000 base plus competitive bonus and comprehensive benefits package

Responsibilities

• Own the day-to-day health, stability, and performance of customer service technology platforms, including contact center, ticketing, messaging, and integrated communication systems
• Manage production incidents from initial triage through resolution, including root cause analysis, vendor coordination, and operational documentation updates
• Administer and maintain customer service workflows, routing configurations, integrations, and automation processes across multiple SaaS platforms
• Design, build, and support integrations between customer service applications, internal systems, and third-party vendors using APIs and automation tools
• Serve as the primary technical resource for customer service leadership, helping evaluate new technology requests, operational improvements, and platform enhancements
• Partner closely with vendors, internal stakeholders, and technology teams to resolve issues, improve processes, and deliver successful business outcomes

Required Skills & Experience

• 5+ years of experience managing business-critical SaaS platforms, enterprise applications, or customer service technology environments
• Hands-on experience supporting integrations using REST APIs, SOAP services, webhooks, OAuth, or related technologies
• Strong technical troubleshooting skills with experience resolving complex production issues and coordinating vendor escalations
• Experience with contact center, CRM, ticketing, help desk, or customer engagement platforms such as Zendesk, Salesforce Service Cloud, Genesys, Five9, Twilio, Intercom, or similar technologies
• Ability to read, modify, or support automation and integration services developed in Python, TypeScript, or similar languages
• Strong communication skills with the ability to work directly with business leaders, vendors, and technical stakeholders
• Bachelor's degree in Computer Science or a related field is preferred, Master's degree is a plus

Additional Information

• Position requires five days onsite attendance in Orlando, FL
• Occasional off-hours support may be required for critical incidents or platform escalations
• Experience within financial services, regulated industries, or enterprise customer support environments is highly preferred
• Must be authorized to work in the United States — no visa sponsorship available