Senior Intake & Admissions Leader — Behavioral Health

Horizon Health Corporation; Blue Springs (MO); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Three Trails Behavioral Hospital seeks a Lead Intake Coordinator to oversee admissions, guide the intake team, and ensure efficient patient flow. You will supervise Assessment and Admissions staff and act as a liaison among physicians, nursing staff, and payers to deliver high-quality admissions services.

Responsibilities include supervising staff, coordinating with multiple stakeholders, and ensuring compliance with regulations while maintaining exceptional customer service and care

Formación

• Master's Degree in Social Work or Counseling with a LCSW, LMFT, or LPC through the state of Missouri.
• Or a Registered Nurse through the state of Missouri or with compact license.
• Experience in behavioral health, assessments, crisis intervention, and admissions required.
• Previous leadership, supervisory, or team lead experience preferred.
• Strong customer service, communication, and organizational skills.
• Ability to work in a fast-paced healthcare environment.

Responsabilidades

• Oversee daily admissions and assessment operations, ensuring timely patient access, clinical evaluations, crisis intervention, and appropriate level-of-care determinations.
• Supervise, coach, train, and support Admissions staff, assisting with hiring, scheduling, performance management, and professional development.
• Collaborate with physicians, nursing staff, referral sources, families, payers, and community partners to coordinate admissions and ensure continuity of care.
• Monitor departmental compliance with hospital policies, accreditation standards, patient rights requirements, and state and federal regulations.
• Assists with departmental communication to ensure everyone has the correct information.
• Ensure accurate completion of assessments, admissions documentation, authorizations, and communications with referral sources and external reviewers.
• Address patient, family, and referral concerns while promoting exceptional customer service and a positive admissions experience.
• Analyze admissions activity, census trends, quality indicators, and departmental performance to support operational efficiency and continuous improvement.

Conocimientos

Leadership

Supervision

Customer service

Organizational skills

Educación

Master's Degree in Social Work or Counseling with a LCSW/LMFT/LPC

Registered Nurse Missouri or compact license

Descripción del empleo

Three Trails Behavioral Hospital seeks a Lead Intake Coordinator to oversee admissions, guide the intake team, and ensure efficient patient flow. You will supervise Assessment and Admissions staff and act as a liaison among physicians, nursing staff, and payers to deliver high-quality admissions services.

Responsibilities include supervising staff, coordinating with multiple stakeholders, and ensuring compliance with regulations while maintaining exceptional customer service and care