Senior Intake & Admissions Lead

Henderson Hospital; Blue Springs (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Three Trails Behavioral Hospital is seeking a compassionate Lead Intake Coordinator to oversee admissions, direct the intake team, and partner with physicians, families, and payers to ensure smooth patient access and high-quality behavioral health services.

This leadership role provides supervision, training, and process improvements across admissions, assessments, crisis intervention, and care coordination, with a focus on timely access, compliance, and exceptional customer service.

Qualifications

• Master's Degree in Social Work or Counseling with a LCSW, LMFT, or LPC through Missouri or a Missouri RN or compact license.
• Experience in behavioral health, assessments, crisis intervention, and admissions required.
• Previous leadership, supervisory, or team lead experience preferred.

Responsibilities

• Oversee daily admissions and assessment operations, ensuring timely patient access and appropriate level-of-care determinations.
• Supervise, coach, train, and support Admissions staff with hiring, scheduling, and professional development.
• Collaborate with physicians, nursing staff, referral sources, families, payers, and community partners to coordinate admissions and ensure continuity of care.
• Monitor compliance with hospital policies, accreditation standards, patient rights requirements, and state/federal regulations.
• Assist with departmental communication to ensure accurate information.
• Ensure accurate completion of assessments, admissions documentation, and communications with referral sources and external reviewers.
• Address patient, family, and referral concerns while promoting exceptional customer service.
• Analyze admissions activity, census trends, quality indicators, and departmental performance to support efficiency.

Skills

Leadership

Customer service

Communication

Organizational skills

Fast-paced environment

Education

Master's Degree in Social Work or Counseling with a LCSW/LMFT/LPC (Missouri) or RN (Missouri/compact)

Job description

Three Trails Behavioral Hospital is seeking a compassionate Lead Intake Coordinator to oversee admissions, direct the intake team, and partner with physicians, families, and payers to ensure smooth patient access and high-quality behavioral health services.

This leadership role provides supervision, training, and process improvements across admissions, assessments, crisis intervention, and care coordination, with a focus on timely access, compliance, and exceptional customer service.