Senior Insurance Verification & Intake Supervisor

Cardinal Health, Inc.; United States; Remote; USD 69,000 - 98,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k savings plan

Paid time off

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability coverage

Paid parental leave

Work-Life resources

Job summary

Cardinal Health, Inc. is seeking a Supervisor of Insurance Verification, Authorization & Intake to lead the teams responsible for front-end functions determining whether DME orders can be processed, billed, and delivered promptly.

You will oversee eligibility verification, prior authorization tracking, and intake, ensuring compliant handling of every order from referral to delivery. You will build a high-performing team, collaborate with sales, billing, and referral contacts, and drive metrics

Qualifications

• 4-8 years of experience in healthcare, preferred
• Bachelor’s degree in related field, or equivalent work experience, preferred
• Prior Leadership, project management, or supervisory experience
• DME/HME industry experience strongly preferred
• Working knowledge of Medicare, Medicaid and commercial payer coverage criteria and documentation with DME billing/ management platforms (e.g Brighttree or similar)

Responsibilities

• Hire, train, coach, and manage performance for insurance verification, authorization, and intake staff
• Set individual and team productivity and quality goals; monitor adherence through regular reporting
• Conduct one-on-ones, team meetings, and performance reviews; manage disciplinary actions as needed
• Oversee staffing levels, scheduling, and workload distribution to meet referral and order volume
• Ensure timely, accurate verification of patient insurance eligibility and benefits for DME orders
• Oversee resolution of coverage discrepancies and coordination of benefits across primary, secondary, and tertiary payers
• Monitor verification turnaround times and hold the team accountable to service-level targets
• Oversee submission, tracking, and follow-up of prior authorization requests to Medicare, Medicaid, and commercial payers
• Ensure supporting documentation is complete before submission
• Manage the appeals process for denied authorizations and track denial trends by payer and reason code
• Maintain current knowledge of payer-specific authorization requirements and update team job aids accordingly
• Oversee intake of new referrals and documents ensuring complete and accurate patient and order data entry
• Ensure timely entry of data whether manual or automated input
• Assist in development and maintenance of technology platforms utilized
• Monitor referral-to-order entry cycle time and identify and resolve bottlenecks in the intake workflow
• Ensure compliance with HIPAA, CMS, payer, and accreditation requirements
• Maintain audit-ready documentation and lead internal quality audits of verification, authorization, and intake files
• Implement and monitor quality assurance processes and corrective action plans
• Partner with billing/collections, sales, and customer service teams to resolve order and account issues
• Report key performance indicators (turnaround time, authorization approval rate, denial rate, clean claim rate) to leadership
• Identify and implement process improvements and supporting technology

Skills

Team Leadership

Staff Training

Performance Management

Scheduling

HIPAA compliance

Leadership experience

Education

Bachelor’s degree or equivalent in related field

Tools

Brightree

Billing systems

Job description

Cardinal Health, Inc. is seeking a Supervisor of Insurance Verification, Authorization & Intake to lead the teams responsible for front-end functions determining whether DME orders can be processed, billed, and delivered promptly.

You will oversee eligibility verification, prior authorization tracking, and intake, ensuring compliant handling of every order from referral to delivery. You will build a high-performing team, collaborate with sales, billing, and referral contacts, and drive metrics