Supervisor, Insurance Verification- Authorization/Intake

Cardinal Health, Inc.; United States; Remote; USD 69,000 - 98,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k savings plan

Paid time off

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability coverage

Paid parental leave

Work-Life resources

Job summary

Cardinal Health, Inc. is seeking a Supervisor of Insurance Verification, Authorization & Intake to lead the teams responsible for front-end functions determining whether DME orders can be processed, billed, and delivered promptly.

You will oversee eligibility verification, prior authorization tracking, and intake, ensuring compliant handling of every order from referral to delivery. You will build a high-performing team, collaborate with sales, billing, and referral contacts, and drive metrics

Qualifications

• 4-8 years of experience in healthcare, preferred
• Bachelor’s degree in related field, or equivalent work experience, preferred
• Prior Leadership, project management, or supervisory experience
• DME/HME industry experience strongly preferred
• Working knowledge of Medicare, Medicaid and commercial payer coverage criteria and documentation with DME billing/ management platforms (e.g Brighttree or similar)

Responsibilities

• Hire, train, coach, and manage performance for insurance verification, authorization, and intake staff
• Set individual and team productivity and quality goals; monitor adherence through regular reporting
• Conduct one-on-ones, team meetings, and performance reviews; manage disciplinary actions as needed
• Oversee staffing levels, scheduling, and workload distribution to meet referral and order volume
• Ensure timely, accurate verification of patient insurance eligibility and benefits for DME orders
• Oversee resolution of coverage discrepancies and coordination of benefits across primary, secondary, and tertiary payers
• Monitor verification turnaround times and hold the team accountable to service-level targets
• Oversee submission, tracking, and follow-up of prior authorization requests to Medicare, Medicaid, and commercial payers
• Ensure supporting documentation is complete before submission
• Manage the appeals process for denied authorizations and track denial trends by payer and reason code
• Maintain current knowledge of payer-specific authorization requirements and update team job aids accordingly
• Oversee intake of new referrals and documents ensuring complete and accurate patient and order data entry
• Ensure timely entry of data whether manual or automated input
• Assist in development and maintenance of technology platforms utilized
• Monitor referral-to-order entry cycle time and identify and resolve bottlenecks in the intake workflow
• Ensure compliance with HIPAA, CMS, payer, and accreditation requirements
• Maintain audit-ready documentation and lead internal quality audits of verification, authorization, and intake files
• Implement and monitor quality assurance processes and corrective action plans
• Partner with billing/collections, sales, and customer service teams to resolve order and account issues
• Report key performance indicators (turnaround time, authorization approval rate, denial rate, clean claim rate) to leadership
• Identify and implement process improvements and supporting technology

Skills

Team Leadership

Staff Training

Performance Management

Scheduling

HIPAA compliance

Leadership experience

Education

Bachelor’s degree or equivalent in related field

Tools

Brightree

Billing systems

Job description

Remote Hours: Monday - Friday, 8:00 AM - 5:00 PM or candidates local time (or based on business needs)

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Job Summary

The Supervisor of Insurance Verification, Authorization & Intake leads the teams responsible for the front-end functions that determine whether a patient's durable medical equipment (DME) order can be processed, billed, and delivered without delay. This role oversees insurance eligibility verification, prior authorization submission and tracking, and new patient and document intake, ensuring accurate, timely, and compliant handling of every order from the moment a referral is received.

The Supervisor builds and coaches a high-performing team, partners closely with sales, billing, and referral-source contacts, and drives the metrics that keep orders moving turnaround time, authorization approval rate, and clean claim rate.

Responsibilities

Team Leadership & Management

• Hire, train, coach, and manage performance for insurance verification, authorization, and intake staff
• Set individual and team productivity and quality goals; monitor adherence through regular reporting
• Conduct one-on-ones, team meetings, and performance reviews; manage disciplinary actions as needed
• Oversee staffing levels, scheduling, and workload distribution to meet referral and order volume

Insurance Verification Oversight

• Ensure timely, accurate verification of patient insurance eligibility and benefits for DME orders
• Oversee resolution of coverage discrepancies and coordination of benefits across primary, secondary, and tertiary payers
• Monitor verification turnaround times and hold the team accountable to service-level targets

Prior Authorization Oversight

• Oversee submission, tracking, and follow-up of prior authorization requests to Medicare, Medicaid, and commercial payers
• Ensure supporting documentation is complete before submission
• Manage the appeals process for denied authorizations and track denial trends by payer and reason code
• Maintain current knowledge of payer-specific authorization requirements and update team job aids accordingly

Intake Oversight

• Oversee intake of new referrals and documents ensuring complete and accurate patient and order data entry
• Ensure timely entry of data whether manual or automated input
• Assist in development and maintenance of technology platforms utilized
• Monitor referral-to-order entry cycle time and identify and resolve bottlenecks in the intake workflow

Compliance & Quality

• Ensure compliance with HIPAA, CMS, payer, and accreditation requirements
• Maintain audit-ready documentation and lead internal quality audits of verification, authorization, and intake files
• Implement and monitor quality assurance processes and corrective action plans

Cross-Functional Collaboration & Reporting

• Partner with billing/collections, sales, and customer service teams to resolve order and account issues
• Report key performance indicators (turnaround time, authorization approval rate, denial rate, clean claim rate) to leadership
• Identify and implement process improvements and supporting technology

Qualifications

• 4-8 years of experience in healthcare, preferred
• Bachelor’s degree in related field, or equivalent work experience, preferred
• Prior Leadership, project management, or supervisory experience
• DME/HME industry experience strongly preferred
• Working knowledge of Medicare, Medicaid and commercial payer coverage criteria and documentation with DME billing/ management platforms (e.g Brighttree or similar)

What is expected of you and others at this level

• Coordinates and supervises the daily activities of operations or business staff
• Administers and exercises policies and procedures
• Ensures employees operate within guidelines
• Decisions have a direct impact to work unit operations and customers
• Frequently interacts with subordinates, customers, and peer groups at various management levels
• Interactions normally involve information exchange and basic problem resolution

Anticipated salary range:$68,500 - $97,700

Bonus eligible:No

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close:11/1/2026

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.