Supervisor, Insurance Verification- Authorization/Intake

Cardinal Health; United States; Remote; USD 69,000 - 98,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401k plan

HSA

Job summary

Cardinal Health is seeking a Supervisor of Insurance Verification, Authorization & Intake to lead the front-end teams responsible for verifying patient insurance, submitting prior authorizations and handling intake for DME orders.

You will coach a high-performing staff, align with sales, billing and referral contacts, and drive metrics like turnaround time, authorization approval rate and clean claim rate to ensure timely, accurate order processing.

Qualifications

• 4-8 years of experience in healthcare, preferred Bachelor’s degree in related field, or equivalent work experience, preferred
• Prior Leadership, project management, or supervisory experience
• DME/HME industry experience strongly preferred
• Working knowledge of Medicare, Medicaid and commercial payer coverage criteria and documentation with DME billing/ management platforms (e.g Brighttree or similar)

Responsibilities

• Lead and develop teams responsible for insurance verification, authorization and intake
• Set and monitor productivity and quality goals; report on metrics
• Oversee prior authorization submissions and appeals process
• Ensure timely, accurate intake of referrals and data entry
• Maintain HIPAA, CMS, payer and accreditation compliance and drive quality audits
• Collaborate with billing, sales and customer service to resolve orders and incidents

Skills

Healthcare experience

Leadership experience

Regulatory knowledge

Problem solving

Education

Bachelor’s degree in related field

Tools

Brightree

Job description

Remote Hours: Monday - Friday, 8:00 AM - 5:00 PM or candidates local time (or based on business needs)

What Customer Service Operations contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Job Summary

The Supervisor of Insurance Verification, Authorization & Intake leads the teams responsible for the front-end functions that determine whether a patient's durable medical equipment (DME) order can be processed, billed, and delivered without delay. This role oversees insurance eligibility verification, prior authorization submission and tracking, and new patient and document intake, ensuring accurate, timely, and compliant handling of every order from the moment a referral is received. The Supervisor builds and coaches a high-performing team, partners closely with sales, billing, and referral-source contacts, and drives the metrics that keep orders moving turnaround time, authorization approval rate, and clean claim rate.

Responsibilities

• Team Leadership & Management
  • Hire, train, coach, and manage performance for insurance verification, authorization, and intake staff
  • Set individual and team productivity and quality goals; monitor adherence through regular reporting
  • Conduct one-on-ones, team meetings, and performance reviews; manage disciplinary actions as needed
  • Oversee staffing levels, scheduling, and workload distribution to meet referral and order volume
• Insurance Verification Oversight
  • Ensure timely, accurate verification of patient insurance eligibility and benefits for DME orders
  • Oversee resolution of coverage discrepancies and coordination of benefits across primary, secondary, and tertiary payers
  • Monitor verification turnaround times and hold the team accountable to service-level targets
• Prior Authorization Oversight
  • Oversee submission, tracking, and follow-up of prior authorization requests to Medicare, Medicaid, and commercial payers
  • Ensure supporting documentation is complete before submission
  • Manage the appeals process for denied authorizations and track denial trends by payer and reason code
  • Maintain current knowledge of payer-specific authorization requirements and update team job aids accordingly
• Intake Oversight
  • Oversee intake of new referrals and documents ensuring complete and accurate patient and order data entry
  • Ensure timely entry of data whether manual or automated input
  • Assist in development and maintenance of technology platforms utilized
  • Monitor referral-to-order entry cycle time and identify and resolve bottlenecks in the intake workflow
• Compliance & Quality
  • Ensure compliance with HIPAA, CMS, payer, and accreditation requirements
  • Maintain audit-ready documentation and lead internal quality audits of verification, authorization, and intake files
  • Implement and monitor quality assurance processes and corrective action plans
• Cross-Functional Collaboration & Reporting
  • Partner with billing/collections, sales, and customer service teams to resolve order and account issues
  • Report key performance indicators (turnaround time, authorization approval rate, denial rate, clean claim rate) to leadership
  • Identify and implement process improvements and supporting technology

Qualifications

• 4-8 years of experience in healthcare, preferred Bachelor’s degree in related field, or equivalent work experience, preferred
• Prior Leadership, project management, or supervisory experience
• DME/HME industry experience strongly preferred
• Working knowledge of Medicare, Medicaid and commercial payer coverage criteria and documentation with DME billing/ management platforms (e.g Brighttree or similar)

What is expected of you and others at this level

Coordinates and supervises the daily activities of operations or business staff

Administers and exercises policies and procedures

Ensures employees operate within guidelines

Decisions have a direct impact to work unit operations and customers

Frequently interacts with subordinates, customers, and peer groups at various management levels

Interactions normally involve information exchange and basic problem resolution

Salary

Anticipated salary range: $68,500 - $97,700

Bonus eligible: No

Benefits

• Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 11/1/2026

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.

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