Insurance Service Specialist: Policy Updates & Support

Randstad USA; San Antonio (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Randstad USA in San Antonio, TX seeks a Service Agent to blend client communication with insurance expertise. The role combines inbound Intro Calls with complex non-call support, emphasizing policy accuracy and efficiency across multiple lines of business.

Requirements include 1–2 years in insurance service, a high school diploma or equivalent, and proficiency with CRM systems. Texas P&C license is preferred but not required. Working hours 10 AM–7 PM.

Qualifications

• 1 year–2 years experience in insurance service or non-call support.
• High school diploma or equivalent.
• Active Texas P&C License is preferred but not required.
• Ability to manage 5–10 state licenses and navigate complex CRM dashboards.

Responsibilities

• Manage inbound calls, chats, and texts focusing on warm service and retention/cross-sell identification.
• Process policy endorsements, audits, and updates across 20+ top carriers and 150+ systems.
• Maintain 98%+ accuracy while adhering to state regulations and carrier SLAs.
• Navigate Salesforce, Vonage, and multi-carrier platforms with precision.

Skills

Insurance

CRM

Multi-tasking

Verbal Communication

Written Communication

Problem Solving

Critical Thinking

Education

High School diploma

Tools

Salesforce

Vonage

Multi-carrier platforms

Job description

Randstad USA in San Antonio, TX seeks a Service Agent to blend client communication with insurance expertise. The role combines inbound Intro Calls with complex non-call support, emphasizing policy accuracy and efficiency across multiple lines of business.

Requirements include 1–2 years in insurance service, a high school diploma or equivalent, and proficiency with CRM systems. Texas P&C license is preferred but not required. Working hours 10 AM–7 PM.