Senior Insurance Ops & Transformation Consultant

PwC; Chicago (IL); On-site; USD 77,000 - 202,000; Full time

Benefits offered by this job

Annual discretionary bonus

Medical, dental, vision insurance

401(k) plan

Job summary

PwC in Chicago is seeking a Life, Annuity & Group Benefits Operations Consultant (Senior Associate) to support client engagements that modernize operations, data, and operating models across the life, annuity, group benefits, and retirement value chain.

You will analyze complex workstreams, guide junior team members, and apply problem-solving to deliver process optimization, data conversion, in-force book management, and platform implementation.

Qualifications

• Bachelor's degree required.
• Minimum of 4 years of experience in life, annuity, group benefits operations or related consulting work.

Responsibilities

• Analyzing life, annuity and group benefits operations to identify process gaps, workflow constraints, and opportunities for improved service delivery.
• Supporting client engagements by gathering operational requirements, interpreting business context, and translating findings into actionable recommendations.
• Developing process maps, service delivery models, and operating model materials that reflect policy administration, claims, and servicing activities.
• Coordinating data exchange, conversion, and reporting activities across insurance operations to improve data consistency and execution speed.
• Evaluating in-force book management and broker distribution processes to identify opportunities for process redesign and scalability.
• Applying analytical thinking and business process modeling skills to support modernization efforts across technology, data, and operating workflows.
• Preparing client-ready materials that summarize observations, recommendations, and progress on assigned workstreams.
• Reviewing work products for accuracy and completeness while guiding junior team members on task execution and issue resolution.
• Using customer insight, service delivery, and customer relationship management skills to support policyholder and distributor experience improvements.

Education

Bachelor's degree

Job description

PwC in Chicago is seeking a Life, Annuity & Group Benefits Operations Consultant (Senior Associate) to support client engagements that modernize operations, data, and operating models across the life, annuity, group benefits, and retirement value chain.

You will analyze complex workstreams, guide junior team members, and apply problem-solving to deliver process optimization, data conversion, in-force book management, and platform implementation.