Insurance Operations & Analytics Consultant

PwC; Dallas (TX); On-site; USD 63,000 - 140,000; Full time

Job summary

PwC is seeking an experienced Associate in Life, Annuity & Group Benefits Operations to help clients improve core operations, data, and technology supporting policy administration, claims, servicing, and related business processes. You will contribute to operating model design, data exchange, and platform implementations across life, annuity, and group benefits operations.

The role involves supporting client service activities, analyzing processes, and gathering operational data to enable book

Qualifications

• Bachelor's degree required.
• At least 1 year of experience in insurance operations or related field.

Responsibilities

• Supporting client service activities across life, annuity, and group benefits operations.
• Analyzing policy administration, claims, and servicing processes to identify process improvement opportunities.
• Gathering and organizing operational data to support book of business reviews, conversions, and reporting activities.
• Assisting in operating model design and process modeling for insurance operations modernization efforts.
• Using digital tools and analytics to review service delivery models and identify root causes of process issues.
• Contributing to data exchange and conversion workstreams for cloud-based insurance platform implementations.
• Reviewing customer feedback and service metrics to identify opportunities for better policyholder and distributor experiences.
• Applying curiosity and problem solving to support operational efficiency, scalability, and execution support initiatives.

Education

Bachelor's degree

Job description

PwC is seeking an experienced Associate in Life, Annuity & Group Benefits Operations to help clients improve core operations, data, and technology supporting policy administration, claims, servicing, and related business processes. You will contribute to operating model design, data exchange, and platform implementations across life, annuity, and group benefits operations.

The role involves supporting client service activities, analyzing processes, and gathering operational data to enable book