Senior Life & Group Benefits Operations Consultant

PwC; Houston (TX); On-site; USD 77,000 - 202,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

PwC seeks a Life, Annuity & Group Benefits Operations Consultant - Senior Associate to engage with financial services clients, focusing on insurance operations. Build client connections, develop business context understanding, and mentor junior team members while delivering high-quality outcomes.

The role emphasizes collaboration, problem solving, and driving operational improvements across diverse projects in a dynamic team environment.

Qualifications

• Bachelor's degree required.
• At least 4 years of experience required.
• Strong analytical and data analytics skills preferred.

Responsibilities

• Analyze complex customer service operations within life, annuity, and group benefits sectors.
• Develop and implement business process modeling to improve service delivery.
• Utilize data analytics to provide insights on customer satisfaction and service excellence.
• Conduct customer analysis to identify trends and improve CRM.
• Collaborate with teams to redesign processes for optimized service delivery.
• Apply industry trend analysis to inform strategic customer development.

Skills

Analytical thinking

Business data analytics

CRM & customer development

Customer service management

Change management

Industry trend analysis

Process redesign

Education

Bachelor's degree

Job description

PwC seeks a Life, Annuity & Group Benefits Operations Consultant - Senior Associate to engage with financial services clients, focusing on insurance operations. Build client connections, develop business context understanding, and mentor junior team members while delivering high-quality outcomes.

The role emphasizes collaboration, problem solving, and driving operational improvements across diverse projects in a dynamic team environment.