Senior Insurance Operations & Product Owner

Argonaut Management Services, Inc; Richmond (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with company match

Paid time off

Professional development opportunities

Job summary

Clearbrook Holdings Inc. through its Argo and Farm Family brands is seeking a skilled operations professional for its centralized operations team in the Richmond, VA area.

The role focuses on improving underwriting processes, coordinating with product lines and staff, and driving efficient workflows across the division. You will partner with product management, actuary, and other business functions to deliver accurate results, guidance, and training.

Qualifications

• High school diploma or equivalent; college course work/degree and insurance designation are preferred.
• Minimum of 5 years of insurance experience with authority.
• Proficient in Word, Excel, PowerPoint, and Outlook.
• Ability to balance multiple inquiries and competing demands utilizing a positive coaching approach with employees.
• Must be able to function effectively in a time sensitive and high-volume environment.
• Effective leadership skills with a sound influence in dealing with challenging situations.
• Strong written and oral communication skills.
• Able to work autonomously in a fast paced, production-oriented environment.
• Analytical ability. Maintain a positive working relationship with internal and external clients.
• Ability to work successfully in a team environment.
• Travel may be requested.

Responsibilities

• Assist and engage as a business representative and liaison for various system platforms.
• Production and maintenance testing.
• Identify workflow/process impacts as a result of system updates.
• Communication of system updates to impacted staff and coordination of training.
• Identifying system defects and/or gaps, providing resolution-based fixes.
• Prioritize system releases across functions.
• Develop and maintain onboarding standards.
• Coordinate with cross-functional teams to develop, write, and implement requirements.
• Approve authorizations for service requests that are outside of support staff authority.
• Direct the tasking flow and ensure effective efficient work processes are in place.
• Liaison with Division Managers on special issues and projects.
• Training, coaching, and mentoring less experienced staff, including Quality Assurance.
• Manage Product Line & vendor relationships.
• Conduct underwriting file analysis, including identifying forms and endorsements used in policy construction.
• Assist underwriters and support staff in carrying out their essential duties and responsibilities to enhance the overall performance of the division through utilization of systems and guidelines as provided.
• Proactively manage Information Technology and Business Process Outsourcing relationships as well as relationships with our overseas partners.
• Suggest, document, implement, and audit workflows that increase efficiency across Argo
• Other duties as assigned.

Skills

Insurance experience

Communication skills

Leadership

Time management

Teamwork

Education

High school diploma

Insurance designation preferred

Tools

MS Office

Policy systems

Job description

Clearbrook Holdings Inc. through its Argo and Farm Family brands is seeking a skilled operations professional for its centralized operations team in the Richmond, VA area.

The role focuses on improving underwriting processes, coordinating with product lines and staff, and driving efficient workflows across the division. You will partner with product management, actuary, and other business functions to deliver accurate results, guidance, and training.