Senior Business Operations Product Owner

Argonaut Management Services, Inc; New York (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Professional development opportunities

Job summary

Argo and Farm Family, part of Clearbrook Holdings, are seeking a liaison for centralized operations to improve underwriting workflow and customer service. You will partner with Product Lines and Actuary, focusing on efficient processing and system improvements.

The role emphasizes testing, training, and collaboration across teams to meet market demands while maintaining high-quality service delivery. Legal authorization to work in the United States is required.

Qualifications

• High school diploma required; college coursework and insurance designation preferred.
• Minimum 5 years of insurance experience with authority.
• Proficient in Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Assist as a business liaison for multiple system platforms.
• Perform production and maintenance testing.
• Identify workflow impacts from system updates.
• Communicate updates and coordinate staff training if needed.
• Identify defects and gaps, propose fixes and improvements.
• Prioritize system releases across functions.
• Develop onboarding standards and coordinate cross-functional requirements.
• Approve service requests outside of support staff authority.
• Direct task flow and ensure efficient work processes.
• Liaise with Division Managers on special projects.
• Train, coach, and mentor junior staff and QA personnel.
• Manage Product Line and vendor relationships.
• Conduct underwriting file analysis and assist underwriters.
• Proactively manage IT and offshoring relationships.
• Suggest and audit workflows to increase efficiency.

Skills

Attention to detail

Multitasking

Time management

Leadership

Communication skills

Team collaboration

Analytical thinking

Autonomy

Travel willingness

Education

High school diploma

Insurance designation preferred

Tools

Word

Excel

PowerPoint

Outlook

Job description

Company

Shared Services

Job Description

Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly-owned subsidiaries of Clearbrook Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence.

JOB PURPOSE

Argo's Centralized Operations team aids the overall Company by creating efficiencies across business functions that help develop superior customer service; streamline processing various underwriting transactions; and standardize workflows. This position will partner with various Product Lines, and other Business Functions like Product Management and Actuary, from a technical, operational, and customer focused approach to consistently improve and meet market demands.

DUTIES AND RESPONSIBILITIES

• Assist and engage as a business representative and liaison for various system platforms.
• Production and maintenance testing.
• Identify workflow/process impacts as a result of system updates.
• Communication of system updates to impacted staff and coordination of training (if needed).
• Identifying system defects and/or gaps, providing resolution-based fixes.
• Prioritize system releases across functions.
• Develop and maintain onboarding standards.
• Coordinate with cross-functional teams to develop, write, and implement requirements.
• Approve authorizations for service requests that are outside of support staff authority.
• Direct the tasking flow and ensure effective efficient work processes are in place.
• Liaison with Division Managers on special issues and projects.
• Training, coaching, and mentoring less experienced staff, including Quality Assurance.
• Manage Product Line & vendor relationships.
• Conduct underwriting file analysis, including identifying forms and endorsements used in policy construction.
• Assist underwriters and support staff in carrying out their essential duties and responsibilities to enhance the overall performance of the division through utilization of systems and guidelines as provided.
• Proactively manage Information Technology and Business Process Outsourcing relationships as well as relationships with our overseas partners.
• Suggest, document, implement, and audit workflows that increase efficiency across Argo
• Other duties as assigned.

QUALIFICATIONS

• High school diploma or equivalent; college course work/degree and insurance designation are preferred.
• Minimum of 5 years of insurance experience with authority.
• Proficient in the use of computer programs, including Word, Excel, PowerPoint, and Outlook.
• Ability to balance multiple inquiries and competing demands utilizing a positive coaching approach with employees.
• Must be able to function effectively in a time sensitive and high-volume environment.
• Effective leadership skills with a sound influence in dealing with challenging situations.
• Strong written and oral communication skills.
• Able to work autonomously in a fast paced, production-oriented environment.
• Analytical ability. Maintain a positive working relationship with internal and external clients.
• Ability to work successfully in a team environment.
• Travel may be requested.

PLEASE NOTE

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at .

Benefits and Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Core Values

At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.