Senior Insurance Operations Leader

Cross Insurance; Wellesley, Northern (MA, KY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Paid time off

Job summary

Cross Insurance is seeking an Operations Manager in the US (MA, Wellesley) to oversee day-to-day branch operations and drive operational excellence. You will ensure efficient workflows, high-quality service, and cross-department alignment, enabling management and staff to execute initiatives.

The role emphasizes leadership, process improvement, and confidentiality across sensitive information. Ideal candidates have 5+ years in insurance operations, strong communication, and the ability to manage

Qualifications

• 5+ years of insurance operations agency management or related experience.
• Strong knowledge of agency/company operations and administrative processes.
• Demonstrated leadership and organizational skills.

Responsibilities

• Oversee daily branch operations and ensure workflows are efficient and accurate.
• Coordinate and manage administrative duties across departments.
• Assist in development and maintenance of procedures to improve efficiency and consistency.
• Monitor workloads and reallocate resources to meet deadlines and priorities.
• Provide guidance to managers and employees on operational issues and procedures.

Skills

Insurance operations

Leadership

Communication

Problem solving

Multitasking

Tools

Insurance management systems

Microsoft Office

Job description

Cross Insurance is seeking an Operations Manager in the US (MA, Wellesley) to oversee day-to-day branch operations and drive operational excellence. You will ensure efficient workflows, high-quality service, and cross-department alignment, enabling management and staff to execute initiatives.

The role emphasizes leadership, process improvement, and confidentiality across sensitive information. Ideal candidates have 5+ years in insurance operations, strong communication, and the ability to manage