Senior Insurance Account Associate - Remote

Insurance Office of America; Gautier (MS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth and career chances

Respectful culture and work-life life

Job summary

Insurance Office of America seeks a Senior Account Associate for Commercial Lines to provide administrative and customer support to the account team, Producer, and assigned accounts. You will report to an Account Manager or Producer and help ensure high-quality service while safeguarding against errors and omissions.

The ideal candidate has 3+ years of insurance customer service experience, active licensing (CISR preferred), strong analytical and communication skills, and proficiency in MS

Qualifications

• 3+ years of customer service experience in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Active licensing required; CISR designation preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Direct day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate.
• Track policy expirations for existing clients, ensuring renewals are processed accurately and on time.
• Handle policy endorsements, audits, cancellations, reinstatements, and related documents.
• Support new and renewal business: research, underwriting information, proposals, binding, and issuance.
• Assist in reviewing contracts to ensure proper coverages.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.

Skills

Customer service

Insurance knowledge

MS Office

Communication

Problem solving

Licensing/Certification

Education

High School Diploma

Insurance license

CISR designation preferred

Tools

MS Office

Job description

Insurance Office of America seeks a Senior Account Associate for Commercial Lines to provide administrative and customer support to the account team, Producer, and assigned accounts. You will report to an Account Manager or Producer and help ensure high-quality service while safeguarding against errors and omissions.

The ideal candidate has 3+ years of insurance customer service experience, active licensing (CISR preferred), strong analytical and communication skills, and proficiency in MS