Senior Insurance Accounts Associate - Remote

Insurance Office of America; Dawson (GA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Competitive salaries and bonus

Job summary

Insurance Office of America is seeking a Senior Account Associate - Commercial Lines to provide administrative and customer service support to the account team, Producer, and assigned clients. You will work under a manager to ensure quality standards and mitigate liability from errors and omissions.

Responsibilities include policy expirations tracking, endorsements, renewals, submissions, and coordinating with underwriters.

Qualifications

• 3+ years of customer service experience in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Active licensing; CISR designation preferred
• Strong analytical, problem-solving and decision-making skills
• Exceptional customer service, communication, multitasking and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Lead day-to-day activities of Team Support/Receptionist and Account Assistant roles
• Track policy expirations and ensure timely renewals
• Handle policy endorsements, audits, cancellations and related documents
• Support new and renewal business processes including submissions and proposals
• Review contracts for proper coverages
• Monitor delinquent accounts and collect balances
• Maintain agency management systems and carrier/vendor platforms
• Ensure timely activity and effective communication within the team
• Deliver proactive service and adherence to company policies
• Support continuous improvement and embody IOA values

Skills

Customer service

Insurance brokerage

Analytical skills

Communication

Problem solving

Organizational skills

Education

CISR designation

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking a Senior Account Associate - Commercial Lines to provide administrative and customer service support to the account team, Producer, and assigned clients. You will work under a manager to ensure quality standards and mitigate liability from errors and omissions.

Responsibilities include policy expirations tracking, endorsements, renewals, submissions, and coordinating with underwriters.