Senior Inside Sales & Tech Support Specialist

Motion Automation Intelligence; Danvers (MA); On-site; USD 43,000 - 56,000; Full time

Benefits offered by this job

Healthcare benefits

401(k)

Tuition reimbursement

Paid vacation

Paid holidays

Sick leave

Job summary

Motion Industries seeks a CSR Specialist to handle non-routine inquiries, provide quotes, and process orders via phone, fax, email, or walk-in. You will act as a subject matter expert on technical products and support sales by understanding customer needs and expanding relationships.

You will collaborate with Account Representatives, manage billing and returns, and coach junior staff while maintaining excellent service levels.

Qualifications

• A Bachelor's degree and 3 years of related experience are typically required.
• Strong communication and organizational skills are essential.
• Industry/product knowledge is preferred for effective technical support.
• Ability to research and handle non-routine inquiries with guidance.

Responsibilities

• Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).
• Relates to all technical customer support activities within the business, call center, field, and business processing.
• Proactively generates sales by actively promoting Motion’s products to existing customers.
• Influences Motion’s Gross Profit through negotiating the sale price and purchase price within certain parameters.
• Maintains effective relationships with customers, ensures billing and collection, and facilitates customer requests promptly.
• Orders items to maintain appropriate inventory levels for customers.
• May place orders up to $25,000 per line and $50,000 per Purchase Order without approval.
• Expedites backorders and prepares orders for shipment to customers.
• Sourcing products in branch/distribution/supplier inventories as needed.
• Determines the most cost-effective method to fulfill customer orders.
• May handle customer returns.
• Partners with Account Representatives to ensure customer satisfaction.
• Provides coaching and guidance to less experienced CSR staff.

Skills

Communication skills

Attention to detail

Time management

Product knowledge

Customer service experience

Problem solving

Education

Bachelor's degree

3 years related experience

Job description

Motion Industries seeks a CSR Specialist to handle non-routine inquiries, provide quotes, and process orders via phone, fax, email, or walk-in. You will act as a subject matter expert on technical products and support sales by understanding customer needs and expanding relationships.

You will collaborate with Account Representatives, manage billing and returns, and coach junior staff while maintaining excellent service levels.