Senior Inside Sales Pro - Manufacturing Solutions

Jergens Inc.; Cleveland (OH); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Insurance benefits

Tuition reimbursement

Staff events

401k with profit sharing

Paid vacation

Job summary

Jergens, Inc., a Cleveland, Ohio-based manufacturer with 75+ years in tooling and workholding, seeks an experienced Inside Sales Representative. You will build relationships, manage leads, and coordinate with outside sales to pursue new opportunities.

Expect strong customer focus, excellent communication, and the ability to handle quotes, orders, and credit checks while maintaining records and contributing to team goals.

Qualifications

• High school education is required.
• 5+ years inside sales experience at Advanced or Senior level.
• Strong customer orientation and communication skills.
• Ability to identify and pursue new business opportunities.
• Excellent computer skills and proficiency with company systems.
• Strong analytical and problem-solving abilities.
• Effective time management and prioritization.
• High energy with urgency to respond to customer needs.
• Commitment to company values and integrity.
• Attention to detail in maintaining records.

Responsibilities

• Understand policies, procedures, products and services to serve customers and assist less experienced reps.
• Develop and maintain relationships with customers and understand their needs.
• Partner with outside sales to identify and pursue new opportunities and manage leads.
• Communicate with customers and internal resources to provide complete information.
• Mentor less experienced inside sales representatives.
• Coordinate with internal resources to serve customers and pursue opportunities.
• Respond to quotes by entering information into the quoting system and replying timely.
• Enter incoming orders with accurate quantity, specs, and delivery dates.
• Work with credit department to verify credit status and resolve issues.
• Track orders and liaise to resolve processing issues; lead on complex issues.
• Process customer returns according to policy.
• Keep supervisor informed of issues and market trends observed in customer interactions.
• Maintain timely and accurate records and reports.

Skills

Inside Sales

Customer Orientation

Communication Skills

Interpersonal Skills

Time Management

Problem Solving

Leadership

Education

High school education

Tools

Company systems proficiency

Job description

Jergens, Inc., a Cleveland, Ohio-based manufacturer with 75+ years in tooling and workholding, seeks an experienced Inside Sales Representative. You will build relationships, manage leads, and coordinate with outside sales to pursue new opportunities.

Expect strong customer focus, excellent communication, and the ability to handle quotes, orders, and credit checks while maintaining records and contributing to team goals.