Inside Sales Representative

Jergens Inc.; Cleveland (OH); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Insurance benefits

Tuition reimbursement

Staff events

401k with profit sharing

Paid vacation

Job summary

Jergens, Inc., a Cleveland, Ohio-based manufacturer with 75+ years in tooling and workholding, seeks an experienced Inside Sales Representative. You will build relationships, manage leads, and coordinate with outside sales to pursue new opportunities.

Expect strong customer focus, excellent communication, and the ability to handle quotes, orders, and credit checks while maintaining records and contributing to team goals.

Qualifications

• High school education is required.
• 5+ years inside sales experience at Advanced or Senior level.
• Strong customer orientation and communication skills.
• Ability to identify and pursue new business opportunities.
• Excellent computer skills and proficiency with company systems.
• Strong analytical and problem-solving abilities.
• Effective time management and prioritization.
• High energy with urgency to respond to customer needs.
• Commitment to company values and integrity.
• Attention to detail in maintaining records.

Responsibilities

• Understand policies, procedures, products and services to serve customers and assist less experienced reps.
• Develop and maintain relationships with customers and understand their needs.
• Partner with outside sales to identify and pursue new opportunities and manage leads.
• Communicate with customers and internal resources to provide complete information.
• Mentor less experienced inside sales representatives.
• Coordinate with internal resources to serve customers and pursue opportunities.
• Respond to quotes by entering information into the quoting system and replying timely.
• Enter incoming orders with accurate quantity, specs, and delivery dates.
• Work with credit department to verify credit status and resolve issues.
• Track orders and liaise to resolve processing issues; lead on complex issues.
• Process customer returns according to policy.
• Keep supervisor informed of issues and market trends observed in customer interactions.
• Maintain timely and accurate records and reports.

Skills

Inside Sales

Customer Orientation

Communication Skills

Interpersonal Skills

Time Management

Problem Solving

Leadership

Education

High school education

Tools

Company systems proficiency

Job description

Salary Range: $60,000.00 To $80,000.00 Annually

Jergens, Inc. has been a strong presence in the manufacturing industry for over 75 years, becoming one of the world’s largest manufacturers of standard tooling components, vises and other workholding equipment. Jergens has career opportunities for anyone interested in manufacturing and we are looking for individuals who are motivated, team-oriented, and passionate about growing or starting their career in manufacturing!

Jergens, Inc., is a privately owned manufacturer founded by the Schron Family in 1942. Headquartered in Cleveland, OH, Jergens has a global reach, with activities across 4 continents and 30+ countries around the world.

Through the many changes over the past 75 years, one thing has remained a constant – the core values of Jergens. A dedication to:

• Honesty
• Hard work
• Excellence in all we do
• A commitment to family

These values are the foundation upon which the company was built, the standard for how every Jergens employee conducts themselves today and will continue to set the direction into the future as we continue to grow our family of employees.

About Jergens, Inc.

Jergens, Inc. is comprised of 3 distinct business units: Workholding Solutions, Lifting Solutions and Specialty Fasteners. Building on its reputation of uncompromising quality standards, Jergens is committed to helping its customers achieve leaner, more profitable manufacturing, and continues to add products and engineered solutions for an integrated approach to “Manufacturing Efficiency.” To learn more about Jergens, Inc., visit us at www.jergensinc.com

Also, be sure to check out our video to see what it's like to work at Jergens: https://youtu.be/UVkHTp6OH54

Benefits of Working at Jergens, Inc.

Jergens offers employees

• Comprehensive insurance benefits package (including medical, dental and vision coverage as well as company paid life insurance and disability)
• Tuition reimbursement
• Fun staff events and activities
• 401k plan with profit sharing
• Paid vacation time starting at 13 days

Reporting to: U.S. Head Of Sales

Responsibilities

• Has a thorough understanding of our company’s policies, procedures, products and services and capabilities to serve our customers and serves as a resource to less experienced inside sales representatives on complex issues.
• Develops and maintains effective working relationships with assigned customers while gaining an understanding of their businesses, organization, and needs.
• Partners with outside sales staff to identify and pursue new business opportunities with existing or potential new customers. Manages leads through tracking and follow up.
• Communicates effectively with the customer. Provides complete information to the appropriate internal company resources to be able to effectively serve them.
• Serve as a mentor by providing training and guidance to less experienced inside sales representatives.
• Develops effective relationships with appropriate internal company resources to be able to serve as a liaison in effectively serving our existing customers and pursuing new business opportunities.
• Responds to customer’s requests for quotes by entering the necessary information into the quoting system and responding in a timely manner.
• Communicates with customers to enter incoming orders into the system with complete and accurate information regarding quantity, specifications, and desired delivery dates.
• Works closely with the credit department to verify the customer’s credit status and to resolve any credit issues.
• Tracks orders, communicates with internal company resources and the customer regarding the status of orders and the need for any changes, and effectively serves as a liaison to develop solutions to any order processing issues. Serves in a leadership role in resolving complex issues.
• Processes customer returns according to established policies and procedures.
• Keeps the supervisor aware in a timed manner of any issues needing the supervisor’s involvement as well as any changes in customer or industry trends that are observed through the regular interaction with customers.
• Maintains timely and accurate records and reports, as required.

Requirements

• High school education is required. Has demonstrated the willingness to pursue appropriate professional certifications and continuing education. Has the necessary training to be proficient in the position.
• Has more than five years of experience fully meeting the expectations of an Inside Sales Representative - Advanced, and/or has demonstrated a level of performance and leadership to qualify for the Inside Sales Representative - Senior position.
• Has a strong customer orientation with excellent communications and interpersonal skills to be able to interact effectively with customers and internal company resources.
• Has the skills and ability to identify and pursue new business opportunities with existing or new customers.
• Has excellent computer skills and is proficient with all related company systems and programs.
• Has strong analytical and problem-solving abilities.
• Effective time management skills in prioritizing and addressing multiple and at times conflicting demands.
• High energy with a sense of urgency in responding to customer needs.
• High level of personal and professional integrity.
• Is committed to the company’s values.
• Attention to detail in maintaining required records and reports.