Senior Inside Sales & Customer Solutions Specialist

Central States Industrial; Durham (NC); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Tuition reimbursement

Opportunities for internal career-adv

Company events

Job summary

Central States Industrial in Durham, NC is hiring an Inside Sales Representative 3 (ISR 3). This senior role mentors teammates, solves problems, and improves processes in a fast-paced environment.

You will manage quotes and orders in ERP, communicate with customers by phone and email, and collaborate with sales and vendors to ensure on-time delivery. The position emphasizes execution, accuracy, and clear communication.

Qualifications

• 6+ years in inside sales support or related role.
• Experience with complex orders and customer service.
• Experience in hygienic/sanitary process equipment industry, preferred.

Responsibilities

• Serve as a primary point of contact for customers via phone and email.
• Prepare, review, and manage quotes and orders within ERP systems.
• Proactively manage open orders to ensure delivery, accuracy, and follow-through.
• Communicate clearly and early when issues, changes, or risks arise.
• Collaborate closely with sales, vendors, and internal teams.
• Handle increased complexity, non-standard requests, or higher-risk situations.
• Serve as a product, process, or customer-segment resource for others.

Skills

Customer service

ERP systems

Quotes & orders

Communication

Process improvement

Tools

ERP systems

Job description

Central States Industrial in Durham, NC is hiring an Inside Sales Representative 3 (ISR 3). This senior role mentors teammates, solves problems, and improves processes in a fast-paced environment.

You will manage quotes and orders in ERP, communicate with customers by phone and email, and collaborate with sales and vendors to ensure on-time delivery. The position emphasizes execution, accuracy, and clear communication.