Senior Infrastructure Engineer - CMDB Discovery

Vanguard; Scottsdale (AZ); On-site; USD 140,000 - 190,000; Full time

Job summary

Vanguard in Scottsdale, AZ is seeking an experienced CMDB/Discovery leader to own ServiceNow Discovery, CMDB integration, and governance for enterprise IT. You will drive cloud and asset discovery initiatives and collaborate with IT teams and vendors to raise standards and reliability.

You will mentor teammates, tackle complex production challenges, and help shape enterprise IT service management and governance for scalable operations.

Qualifications

• 8+ years in technical specialties with 3–4 years in hardware/software configuration and troubleshooting.
• Deep knowledge of infrastructure design, cloud engineering, networking (TCP/IP, ACCP), performance tuning, debugging, and enterprise IT platforms.
• Relevant technical certifications or ability to attain within 9 months.

Responsibilities

• Lead Discovery & CMDB integration: implement and optimize ServiceNow Discovery for enterprise visibility.
• Pilot AI-driven solutions to automate CMDB governance and discovery processes.
• Provide expert troubleshooting for production issues and ensure reliable system performance.
• Plan and execute major IT infrastructure initiatives and upgrades.
• Collaborate with IT teams and vendors to set technical standards and resolve issues.
• Mentor and elevate team capabilities through coaching and guidance.

Skills

Analytical thinking

Problem-solving

Communication

Leadership & mentoring

Education

Bachelor's degree or equivalent

Job description

We are the Configuration Management Database (CMDB) Team, dedicated to delivering a single source of truth for IT assets and services across the enterprise. Our mission is to strengthen governance, discovery, and integration by leveraging advanced tools such as ServiceNow Discovery and driving innovation through initiatives such as cloud and asset discovery and AI-powered automation. Our goal is simple: to make IT operations smarter, faster, and more resilient by ensuring the CMDB remains the backbone of enterprise service management.

What You’ll Do

• Lead Discovery & CMDB Integration: Implement and optimize ServiceNow Discovery to achieve comprehensive visibility of enterprise assets and applications.
• Drive Innovation: Pilot AI‑driven solutions to automate and enhance CMDB governance and discovery processes.
• Solve Complex Challenges: Provide expert‑level troubleshooting for critical production issues and ensure reliable system performance.
• Plan & Execute Enterprise Projects: Design and deliver major IT infrastructure initiatives, including new technologies and critical upgrades.
• Collaborate & Influence: Partner with IT teams and vendors to assess risks, resolve issues, and shape technical standards.
• Mentor & Elevate: Train and guide team members, sharing your expertise to build organizational capability.

Why This Role Matters

• Operational Excellence: Strengthen CMDB governance and improve data accuracy to enable better decision‑making.
• Future‑Ready IT: Enable advanced discovery capabilities and AI‑driven automation to position us for next‑generation IT service management.
• Enterprise Resilience: Ensure robust, secure, and high‑performing systems that support global business operations.

What We’re Looking For

• Education & Experience: Undergraduate degree or equivalent experience, with 8+ years in technical specialties and 3–4 years in hardware/software configuration and troubleshooting.
• Technical Expertise: Deep knowledge of infrastructure design, cloud engineering, networking protocols (TCP/IP, ACCP), performance tuning, debugging, and enterprise IT platforms.
• Certifications: Relevant technical certifications or ability to attain within 9 months.
• Skills That Set You Apart:
  • Strong analytical and problem‑solving abilities.
  • Excellent communication skills to influence and collaborate across teams.
  • Proven ability to lead complex projects and mentor others.

Ready to Make an Impact?

Join us in shaping the future of IT operations. If you’re passionate about discovery, automation, and driving enterprise‑wide transformation, this is your opportunity to lead.

Special Factors

Sponsorship: Vanguard is not offering visa sponsorship for this position.