CMDB Operations and Infrastructure Engineer

Vanguard; Wayne (PA); On-site; USD 80,000 - 100,000; Full time

Job summary

Vanguard is seeking a professional to provide operational support for CMDB processes involving infrastructure, cloud, and enterprise platforms. The role includes monitoring discovery health, performing operational triage, and managing integrations with tools. Candidates should have a minimum of five years of related work experience, a degree in a related field, and foundational experience with IT infrastructure and cloud platforms such as AWS or Azure. Strong communication and troubleshooting skills are essential. This position does not offer visa sponsorship.

Qualifications

• Minimum of five years related work experience.
• Foundational experience in IT infrastructure and cloud platforms.
• Hands-on experience with ServiceNow and CMDB principles.
• Strong familiarity with cloud platforms such as AWS or Azure.

Responsibilities

• Provide daily operational support for CMDB processes.
• Monitor discovery health and data flows for CMDB accuracy.
• Perform operational triage for data gaps and integration failures.
• Collaborate with teams to onboard assets and validate relationships.
• Create technical documentation and troubleshooting guides.

Skills

Troubleshooting

Analytical skills

Operational problem-solving

Clear communication

Education

Undergraduate degree in a related field

Tools

ServiceNow

AWS

Azure

GCP

ITIL Foundation certification

JAMF

Akamai

CrowdStrike

Job description

Core Responsibilities

• Provide daily operational support for CMDB processes covering infrastructure, cloud, and enterprise platforms.
• Support and maintain ServiceNow Discovery across on‑prem and cloud environments (AWS, Azure, GCP).
• Monitor discovery health, ingestion pipelines, reconciliation rules, and data flows to ensure accurate CMDB population.
• Perform operational triage, remediation, and root cause analysis for CMDB data gaps, integration failures, or ingestion anomalies.
• Manage and support integrations with existing and new tools, including asset and security platforms (e.g., JAMF, Akamai, Imperva, Wiz, Kong, CrowdStrike).
• Support onboarding and sustainment of new technologies and AI‑enabled capabilities from an operational perspective.
• Act as first‑line operational support, escalating complex issues and partnering with senior engineers as needed.
• Collaborate with infrastructure, cloud, application, and platform teams to onboard assets and validate relationships.
• Support platform upgrades, patches, monitoring, and performance optimization.
• Create and maintain technical documentation, diagrams, and troubleshooting guides.

Why This Role Matters

• Stabilizes and scales enterprise CMDB operations.
• Enables faster onboarding of new tools and discovery sources.
• Improves data quality supporting audits, risk management, and IT service operations.
• Preserves senior engineering capacity for innovation and transformation initiatives.

Qualifications

• Minimum of five years related work experience.
• Undergraduate degree in a related field or the equivalent combination of training and experience.
• Foundational experience in IT infrastructure, cloud platforms, systems administration, or platform support.
• Hands‑on experience or strong familiarity with ServiceNow, ITSM concepts, and CMDB principles.
• Working knowledge of cloud platforms such as AWS, Azure, and/or GCP.
• Experience supporting or integrating enterprise tools across infrastructure, asset management, or security domains.
• Strong troubleshooting, analytical, and operational problem‑solving skills.
• Ability to work effectively in a governed, standards‑driven environment.
• Clear written and verbal communication skills.

Preferred / Nice to Have

• ServiceNow certifications (System Administrator, Discovery) or willingness to obtain.
• ITIL Foundation certification or familiarity with ITIL practices.
• Exposure to additional enterprise tools (e.g., JAMF, Akamai, Wiz, Imperva, CrowdStrike).
• Experience supporting discovery, data normalization, and configuration governance at scale.

Sponsorship

Vanguard is not offering visa sponsorship for this position.