Senior Infrastructure Engineer: Automation, Networking & UC

Harvard Partners, LLP, Trusted Advisors to IT; Boston (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Harvard Partners, LLP, Trusted Advisors to IT seeks a Sr Infrastructure Engineer to design and build infrastructure blueprints with cross-functional teams. You will contribute to end-to-end deployment patterns, document operational readiness, and ensure scalable, repeatable solutions for production and non-production environments.

You will apply deep SIP and UC knowledge across CUCM, Unity Connection, IM&P, Jabber, and Expressway, while coordinating with onshore/offshore teams to meet delivery

Qualifications

• Strong networking fundamentals.
• Advanced understanding of TCP/IP protocols.
• Experience with routing, switching, QoS, NAT, DNS, DHCP, and firewalls.
• Ability to perform packet captures and protocol-level troubleshooting using Wireshark and similar tools.
• Strong root-cause analysis capabilities across network, voice, and application layers.

Responsibilities

• Participate in design, development, and implementation of end-to-end Infrastructure solutions/blueprints as part of a cross-functional team with service targets and cost models.
• Provide technical depth in the installation, configuration, administration, and operations of technologies in the area of responsibility.
• Work with and Automation Engineering to support Infrastructure automation projects, and maintain and update existing automation solutions to continually improve the provisioning times for IT environments.
• Participate in the development of appropriate documentation for Operational Readiness activities as part of a cross-functional team.
• Design and build of pilot solutions utilizing new technologies, and implementing new product features and enhancements.
• Ensure integration and operational viability for Infrastructure Products in the area of responsibility.
• Coordinate with onshore/offshore teams to drive Infrastructure builds and to resolve issues.
• Participate in 3 support for technology area.

Skills

Networking fundamentals

TCP/IP protocols

Routing & switching

Wireshark analysis

SIP fundamentals

SIP RFC standards

SIP traces analysis

CUCM

Cisco Unity Connection

Cisco IM&P

Cisco Jabber

Cisco Expressway

Oracle SBC

Cisco CUBE

Cisco CVP

Cisco UCCE

IVR design concepts

Call routing strategies

End-to-end infrastructure design

Automation & scripting

Tools

Wireshark

Job description

Harvard Partners, LLP, Trusted Advisors to IT seeks a Sr Infrastructure Engineer to design and build infrastructure blueprints with cross-functional teams. You will contribute to end-to-end deployment patterns, document operational readiness, and ensure scalable, repeatable solutions for production and non-production environments.

You will apply deep SIP and UC knowledge across CUCM, Unity Connection, IM&P, Jabber, and Expressway, while coordinating with onshore/offshore teams to meet delivery