Senior Infrastructure Engineer: Automation & Build Design

Harvard Partners, LLP, Trusted Advisors to IT; Dallas (TX); In loco; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Harvard Partners, LLP, Trusted Advisors to IT, seeks a Senior Infrastructure Engineer to collaborate with Solutions Engineering, Infrastructure Operations, and Infrastructure Service Management in designing and building infrastructure blueprints.

You will participate in the design and build of repeatable patterns to improve deployment times for non-prod and prod environments, while transitioning knowledge to Operations.

Competenze

• Strong networking fundamentals.
• Advanced understanding of TCP/IP protocols.
• Experience with routing, switching, QoS, NAT, DNS, DHCP, and firewalls.
• Ability to perform packet captures and protocol-level troubleshooting using Wireshark.
• Strong root-cause analysis capabilities across network, voice, and application layers.

Mansioni

• Participate in design, development, and implementation of end-to-end Infrastructure solutions/blueprints as part of a cross-functional team with service targets and cost models.
• Provide technical depth in installation, configuration, administration, and operations of technologies in the area of responsibility.
• Support Infrastructure automation projects and maintain/update automation solutions to improve provisioning times.
• Develop documentation for Operational Readiness activities as part of a cross-functional team.
• Design and build pilot solutions utilizing new technologies and implement new features.
• Ensure integration and operational viability for Infrastructure products in the area of responsibility.
• Coordinate with onshore/offshore teams to drive builds and resolve issues.
• Participate in 3rd line support for the technology area.

Conoscenze

Networking - fundamentals

TCP/IP protocols

Routing & switching

QoS & NAT/DNS/DHCP

Firewalls

Wireshark troubleshooting

Root-cause analysis

SIP basics & architecture

SIP RFC standards

SIP signaling & call flows

SIP trunk integrations

SIP trace analysis

CUCM

Unity Connection

Cisco IM&P

Cisco Jabber

Cisco Expressway

Oracle SBC/Session Router

Cisco CUBE

Cisco CVP

Cisco UCCE

Contact center design

IVR concepts

Documentation & Operational Readiness

Automation awareness

ITIL v3

Cross-functional collaboration

Oral & written communication

Problem solving

Supplier management

Change management

Teamwork & adaptability

Strumenti

CUCM

Unity Connection

Cisco IM&P

Cisco Jabber

Cisco Expressway

Oracle SBC

Cisco CUBE

Descrizione del lavoro

Harvard Partners, LLP, Trusted Advisors to IT, seeks a Senior Infrastructure Engineer to collaborate with Solutions Engineering, Infrastructure Operations, and Infrastructure Service Management in designing and building infrastructure blueprints.

You will participate in the design and build of repeatable patterns to improve deployment times for non-prod and prod environments, while transitioning knowledge to Operations.