Senior UCCE Infrastructure Engineer — L3 Expert
Servion Global Solutions
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Job summary
Servion Global Solutions is seeking an experienced UCCE L3 Infrastructure Engineer in the United States. You will act as a SME for Cisco UCCE, troubleshoot escalated issues, provide solution design input, and guide L1/L2 teams.
The role involves platform optimization, RCA delivery, and cross-team collaboration for complex deployments. You will participate in architecture reviews, implement high-availability configurations, and lead upgrades and migrations across CUCM, CVP, ICM, and related
Qualifications
- Minimum 5+ years in Cisco UCCE environments and related UC components.
- Hands-on expertise with CUCM, CVP, ICM, PGs and Finesse.
- Experience scripting in ICM Script Editor and SIP/RTP troubleshooting.
- Strong knowledge of call flow, IVR/VXML gateways and SIP trunking.
- Proficient with RTMT, CVP Ops Console, CLI tools and network monitors.
Responsibilities
- Lead advanced troubleshooting for high-impact UCCE incidents and provide RCA.
- Review architectures, validate designs, and implement complex configurations.
- Plan upgrades, migrations, and version changes for UC deployments.
- Develop automation for monitoring, reporting, and maintenance tasks.
- Mentor L1/L2 teams and conduct KT sessions; coordinate cross-domain projects.
- Ensure compliance with security, patching and disaster recovery requirements.
Skills
Tools
Job description
Servion Global Solutions is seeking an experienced UCCE L3 Infrastructure Engineer in the United States. You will act as a SME for Cisco UCCE, troubleshoot escalated issues, provide solution design input, and guide L1/L2 teams.
The role involves platform optimization, RCA delivery, and cross-team collaboration for complex deployments. You will participate in architecture reviews, implement high-availability configurations, and lead upgrades and migrations across CUCM, CVP, ICM, and related
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