Senior Incident Commander - Remote SRE & Incident Lead

DocuSign, Inc.; Northern (KY); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

RSUs

Health benefits

Retirement plans

Parental leave

Learning & development

Time off

Job summary

DocuSign, Inc. is seeking a Senior Incident Commander to lead critical incidents across our global infrastructure and drive improvements in our incident management practices.

You will partner with SRE teams and service owners to ensure timely resolution, provide executive communications, and manage on-call responsibilities while developing standard operating procedures and training materials.

Qualifications

• 8+ years of incident management experience including leadership of major incidents
• Experience with incident management tools and monitoring platforms
• Experience in 24x7x365 environments

Responsibilities

• Lead and facilitate high-severity incidents across global Docusign infrastructure
• Develop SOPs and training materials for incident response
• Provide metrics and improvement plans from post-incident reviews
• Communicate with senior leaders and stakeholders during incidents
• Coordinate with SRE teams and service owners to drive containment and remediation
• Manage on-call rotations and incident communications via bridges and emails
• Analyze incident data to identify trends and prevention strategies

Job description

DocuSign, Inc. is seeking a Senior Incident Commander to lead critical incidents across our global infrastructure and drive improvements in our incident management practices.

You will partner with SRE teams and service owners to ensure timely resolution, provide executive communications, and manage on-call responsibilities while developing standard operating procedures and training materials.