Principal SRE: Engineering-First Reliability Leader (Remote)

DocuSign, Inc.; California (MO); On-site; USD 212,100 - 342,650; Full time

Benefits offered by this job

RSUs

Health benefits

Paid time off

Job summary

DocuSign, Inc. is seeking a Principal SRE to drive reliability as a product feature and elevate the SRE organization to engineering leadership. You will craft durable platforms, automate resilience, and mentor senior staff while shaping the company's technical strategy.

This individual contributor role reports to the VP of Engineering - Site Reliability and emphasizes hands-on coding, incident management, and architecture guidance for global, multi-active systems at scale.

Qualifications

• 15+ years of experience in large-scale distributed systems, software engineering, or infrastructure roles, with a track record of driving system architecture.
• Experience as a software engineer by trade with deep proficiency in Go or Python, possessing a "code-first" approach and a passion for writing production-grade automation services alongside the engineering team
• Experience with proven technical leadership in building global, active-active distributed systems at hyperscale, functioning simultaneously as an architect and an engineering peer
• Experience with production-hardened mastery of Kubernetes and Terraform to manage complex, multi-tenant cloud topographies
• Experience acting as a primary Lead Incident Commander for tier-0 global outages, with the ability to translate operational chaos into actionable technical stabilization
• Experience defining "Developer Experience" strategies and contributing to Internal Developer Platforms (IDPs) that bake resilience and infrastructure abstractions directly into developer workflows

Responsibilities

• Lead and code with the team
• Lead the cultural and technical shift toward treating reliability as a product feature
• Move the org away from reactive "ops" work toward building durable platforms and self-healing systems
• Possess elite Incident Commander skills while not expected to be in the daily on-call rotation, stepping in during high-stakes outages to bring calm and clarity, and use those experiences to architect systems that ensure those incidents never happen again
• Define the "Golden Paths" for our Cloud migration, ensuring that as Docusign scales globally, our architecture remains "Multi-Active" and impervious to regional cloud failures
• Challenge the status quo, mentoring Senior and Staff SREs to think like software architects
• Advocate for "Error Budgets" that have real teeth, influencing product roadmaps to prioritize long-term stability

Skills

Go

Python

Distributed systems

Incident Commander

Developer Experience

Code-first automation

Tools

Kubernetes

Terraform

Azure AKS

OpenTelemetry

Job description

DocuSign, Inc. is seeking a Principal SRE to drive reliability as a product feature and elevate the SRE organization to engineering leadership. You will craft durable platforms, automate resilience, and mentor senior staff while shaping the company's technical strategy.

This individual contributor role reports to the VP of Engineering - Site Reliability and emphasizes hands-on coding, incident management, and architecture guidance for global, multi-active systems at scale.