Senior Incident Commander & Reliability Leader

Wipro; New York (NY); On-site; USD 45,000 - 110,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off including sick leave

Other paid and unpaid leave options

Job summary

Wipro is seeking an Analyst III – Reliability Operations in New York, NY. The role leads as Incident Commander during major outages, guiding problem management and change approvals to ensure operational readiness. You will collaborate with SRE and engineering to drive reliability strategies and reduce MTTA/MTTR.

The ideal candidate has 3–5 years in SRE/DevOps, strong incident management, and cloud expertise. Opportunity to mentor junior staff and influence automation initiatives across platforms.

Qualifications

• 3–5 years in SRE, Operations, Incident Management, DevOps, or related fields.
• Expert knowledge of monitoring tools, logging systems, and incident response.
• Strong troubleshooting skills: networking, Linux/Windows servers, cloud services.
• Strong communication and leadership skills in high-pressure situations.

Responsibilities

• Lead high severity P1/P0 incidents as Incident Commander.
• Coordinate cross functional engineering teams in real time.
• Drive rapid troubleshooting, impact assessment, and resolution decisions.
• Review and approve high-risk or complex changes for operational readiness.
• Mentor junior analysts on incident handling and operational maturity.
• Partner with SRE teams to expand observability, automation, and resilience.
• Lead maintenance events, failover tests, and resilience validation exercises.

Skills

Monitoring tools

Logging systems

Incident response

Troubleshooting

Networking

Linux/Windows

Cloud services

Leadership

Tools

AWS

Azure

GCP

Python

Go

Bash

PowerShell

Job description

Wipro is seeking an Analyst III – Reliability Operations in New York, NY. The role leads as Incident Commander during major outages, guiding problem management and change approvals to ensure operational readiness. You will collaborate with SRE and engineering to drive reliability strategies and reduce MTTA/MTTR.

The ideal candidate has 3–5 years in SRE/DevOps, strong incident management, and cloud expertise. Opportunity to mentor junior staff and influence automation initiatives across platforms.