IT Operations Lead: Reliability, Automation & Security
Mercor
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Benefits offered by this job
Job summary
Mercor seeks its first IT Operations Lead based in New York City to enhance the reliability and security of IT infrastructure systems. You will collaborate with various teams to transform support into strategic automated solutions, improving user experience across technical teams.
The role involves handling incidents, mentoring future team members, and participating in an on-call rotation. Candidates should have 5-7 years in IT Operations, strong incident management skills, and the ability to communicate effectively with both technical and non-technical stakeholders.
Attractive benefits include performance bonuses, equity grants, and various stipends aimed at employee wellness.
Qualifications
- 5-7 years in IT Operations or Technical Support roles.
- Strong incident management skills and root-cause analysis.
- Clear communicator who can document solutions effectively.
Responsibilities
- Handle day-to-day operations and incident response.
- Triage and resolve Tier 2/3 tickets with a focus on automation.
- Analyze downstream impacts before making changes.
Skills
Tools
Job description
Mercor seeks its first IT Operations Lead based in New York City to enhance the reliability and security of IT infrastructure systems. You will collaborate with various teams to transform support into strategic automated solutions, improving user experience across technical teams.
The role involves handling incidents, mentoring future team members, and participating in an on-call rotation. Candidates should have 5-7 years in IT Operations, strong incident management skills, and the ability to communicate effectively with both technical and non-technical stakeholders.
Attractive benefits include performance bonuses, equity grants, and various stipends aimed at employee wellness.
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