Senior Incident Command Lead – Detection & Response

Anthropic Limited; San Francisco (CA); Híbrido; USD 290.000 - 365.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Equity donation matching (optional)

Generous vacation and parental leave

Flexible working hours

Office space

Descripción de la vacante

Anthropic is seeking an experienced Technical Program Manager to own and evolve incident management within its Detection & Response (D&R) team. You’ll drive incident detection, triage, containment, remediation, and post-incident reviews, coordinating across engineering, security, infrastructure, and product teams to ensure systemic improvements.

You’ll mature the incident lifecycle, set KPIs, and guide cross-functional initiatives to reduce risk and improve response over time.

Formación

• Have 7+ years of experience in technical program management, incident management, or security operations, with significant time spent in a detection & response or security incident response context.
• Have led or built incident response programs at a technology company, ideally in a high-growth or security-intensive environment.
• Have a demonstrated track record of turning incident data into organizational improvements—not only writing post-mortems, but driving the cross-functional work to implement systemic fixes.
• Are comfortable participating in on-call responsibilities and leading incident response during high-severity security events, including off-hours.
• Have experience building and scaling operational processes from the ground up in environments where structure didn’t previously exist.
• Excel at driving accountability and follow-through across multiple teams without direct authority—you know how to influence, track, and close the loop.
• Have strong analytical skills and experience with incident trend analysis, metrics reporting, and data-driven prioritization.
• Are highly organized with a knack for bringing structure to ambiguous, fast-moving situations.
• Have excellent communication skills, especially under pressure and when coordinating across technical and non-technical stakeholders, including executive leadership.
• Thrive in fast-paced environments where priorities shift and you’re often working with incomplete information.

Responsabilidades

• Own the end-to-end D&R incident management program: detection workflows, response processes, escalation paths, communication standards, and remediation tracking.
• Serve as incident commander for security incidents, driving clear coordination across executive, engineering, security, legal, and other stakeholders.
• Establish and run incident commander rotations within D&R, ensuring clear ownership and effective coordination during varying severity incidents.
• Drive post-incident accountability by defining how action items are captured, assigned, tracked, and completed across teams.
• Gather, analyze, and report on incident trends and patterns to surface systemic risks and root causes.
• Translate trend analysis into actionable cross-functional initiatives with engineering, infrastructure, security, and product teams.
• Lead incident review forums and ensure learnings are captured and acted upon across the organization.
• Develop and maintain D&R incident response documentation, playbooks, runbooks, and training materials.

Descripción del empleo

Anthropic is seeking an experienced Technical Program Manager to own and evolve incident management within its Detection & Response (D&R) team. You’ll drive incident detection, triage, containment, remediation, and post-incident reviews, coordinating across engineering, security, infrastructure, and product teams to ensure systemic improvements.

You’ll mature the incident lifecycle, set KPIs, and guide cross-functional initiatives to reduce risk and improve response over time.