Senior Implementation Team Lead - AI-Driven Delivery

Blackbaud; Oregon; Hybrid; USD 102,000 - 133,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Remote-flexible workforce

401(k) with employer match

Flexible paid time off

Generous Parental Leave

Donations for Doers

Pet insurance, legal and identity 보호

Tuition reimbursement

Job summary

Blackbaud is seeking an Implementation Team Manager to lead a team of Implementation Consultants and Project Managers, delivering successful client implementations and accelerating time-to-value. You will coach, mentor, and escalate complex projects, collaborating with Customer Success, Product, Sales and Support to improve outcomes.

You will drive standard methodologies, leverage AI-powered tools, and oversee delivery metrics to ensure high-quality implementations and strong customer

Qualifications

• 5–7 years in software implementation, professional services, project management, customer success, or related SaaS delivery roles.
• 2–4 years of people leadership or team management experience.
• Experience managing complex SaaS, CSR, grantmaking, employee engagement, or enterprise software implementations.
• Strong project management, organizational, and problem-solving skills.
• Excellent communication, presentation, and stakeholder management abilities.
• Experience utilizing AI, automation, or productivity technologies to increase operational efficiency, improve delivery processes, or enhance customer outcomes.
• Demonstrated ability to identify opportunities for innovation, process improvement, and operational transformation.

Responsibilities

• Lead, mentor, and develop a team of Implementation Consultants and Project Managers, driving accountability and high performance.
• Ensure successful deployment of Blackbaud Corporate Impact solutions with consistent methodologies and best practices.
• Drive timely project completion, customer readiness, solution adoption, and go-live outcomes.
• Develop and refine implementation processes, tools, and methodologies to improve scalability and efficiency.

Skills

Leadership

Communication

Project management

AI/utilization

Problem solving

Stakeholder management

Tools

Salesforce

Certinia (FinancialForce)

Power BI

Job description

Blackbaud is seeking an Implementation Team Manager to lead a team of Implementation Consultants and Project Managers, delivering successful client implementations and accelerating time-to-value. You will coach, mentor, and escalate complex projects, collaborating with Customer Success, Product, Sales and Support to improve outcomes.

You will drive standard methodologies, leverage AI-powered tools, and oversee delivery metrics to ensure high-quality implementations and strong customer