Remote-Ready Implementation Team Lead - Corporate Impact

Blackbaud

United States

Hybrid

USD 102,000 - 133,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision insurance

Remote-flexible workforce

Wellness Programs

401(k) program with employer match

Flexible paid time off

Generous Parental Leave

Donations for Doers

Pet insurance, legal and identity保护

Tuition reimbursement program

Job summary

Blackbaud is hiring an Implementation Team Manager to lead a group of Implementation Consultants and Project Managers responsible for delivering successful client deployments, accelerating value, and ensuring ongoing customer success. The role partners with Customer Success, Product, Sales, and Support to continuously improve outcomes and operational excellence.

Responsibilities include mentoring the team, driving project health, and leveraging AI-powered tools to boost efficiency and adoption.

Qualifications

5-7 years of software implementation, professional services, project management, customer success, or related SaaS delivery roles.
2-4 years of people leadership or team management experience.
Experience with AI, automation, or productivity technologies to improve operational efficiency or delivery outcomes.

Responsibilities

Lead, mentor, and develop a team of Implementation Consultants and Project Managers.
Ensure successful deployment of Blackbaud Corporate Impact solutions and drive time-to-value.
Leverage AI-powered tools to improve productivity, reporting, and service delivery.
Collaborate with Sales, Solution Engineering, and Customer Success for scoping and onboarding.