Senior Implementation & Onboarding Lead (Remote)

Socket.dev; United States; Remote; USD 139,000 - 202,000; Full time

Benefits offered by this job

Health insurance

Dental benefits

401(k) plan

Generous PTO / paid time off

Equity grant / RSU

Job summary

1Password is seeking a senior people leader to own and scale the post-sale onboarding and implementation function across customers in North America. You will partner with Customer Success, Sales, Support and Product to deliver high-impact technical guidance, drive capacity and process excellence, and mentor managers and senior ICs.

You will lead a team through organizational design, succession planning, and service delivery improvements while maintaining a strong focus on security, identity, and

Qualifications

• 8+ years in post-sale SaaS roles such as Implementation, Professional Services or Solutions Engineering.
• 4+ years of people management experience, including managing managers or multiple functions.
• Proven experience leading both IC technical teams and specialized technical roles.
• Track record of supporting customers across segments in security-focused environments.
• Experience implementing repeatable service delivery models.
• Experience influencing and improving the full customer lifecycle (handoff, onboarding, renewal, expansion).
• Strong familiarity with security, identity, or IT administration domains preferred.
• Bonus: hands-on experience with 1Password or another password manager.

Responsibilities

• Lead multi-layered onboarding teams and drive capacity planning.
• Shape team strategy, standards, and cross-functional alignment.
• Support complex implementations and mentor senior ICs and managers.
• Partner with Customer Success, Sales, Support and Product to deliver cohesive guidance.
• Own strategy, execution, and outcomes for the post-sale technical organization.
• Escalation point for high-impact customer situations and cross-functional coordination.

Skills

Post-sale SaaS

People management

IC leadership

Security-focused environments

Program/Delivery leadership

Job description

1Password is seeking a senior people leader to own and scale the post-sale onboarding and implementation function across customers in North America. You will partner with Customer Success, Sales, Support and Product to deliver high-impact technical guidance, drive capacity and process excellence, and mentor managers and senior ICs.

You will lead a team through organizational design, succession planning, and service delivery improvements while maintaining a strong focus on security, identity, and