Senior Implementation Manager, Client Solutions & Delivery

Zelis Healthcare, LLC; Creve Coeur (MO); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Zelis Healthcare, LLC is seeking a Manager, Implementation to oversee client deployments and seamless integration of products and services. You will lead a team of specialists, coordinate with cross-functional groups, and ensure projects meet scope, budget, and timeline requirements.

The role emphasizes strong leadership, strategic planning, and proactive client engagement, with a hybrid work model and collaboration across Sales, Product, and Support teams.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 6–8+ years in implementation/project management or related area.
• Proven track record of managing complex implementation projects.
• Strong leadership and team management abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Lead implementation projects from initiation to completion, ensuring on-time delivery and alignment with client expectations.
• Develop detailed project plans with timelines, milestones, and resource allocation.
• Build and maintain strong client relationships; act as primary contact for escalated issues.
• Lead and develop a team of implementation specialists for high performance.
• Provide training and development opportunities to team members.
• Conduct regular performance reviews and provide constructive feedback.
• Continuously improve implementation processes and procedures.
• Collaborate with sales, product, and customer support to ensure a seamless process.
• Coordinate with internal teams to resolve technical or operational issues.
• Monitor KPIs and provide regular reports to senior management.
• Identify risks and develop mitigation strategies; report impact on timelines.
• Develop and deliver client training to ensure effective product use.
• Provide ongoing post-implementation support to ensure client success.

Skills

Leadership

Communication

Client relationships

Analytical skills

Problem solving

Independent work

Team collaboration

Project management software

Education

Bachelor's degree or equivalent in Business/PM/IT

Tools

PM software

Job description

Zelis Healthcare, LLC is seeking a Manager, Implementation to oversee client deployments and seamless integration of products and services. You will lead a team of specialists, coordinate with cross-functional groups, and ensure projects meet scope, budget, and timeline requirements.

The role emphasizes strong leadership, strategic planning, and proactive client engagement, with a hybrid work model and collaboration across Sales, Product, and Support teams.