Senior Implementation & Delivery Manager

Zelis; Creve Coeur (MO); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Zelis is a healthcare technology company seeking a Manager, Implementation to lead deployment projects for clients, coordinating cross‑functional teams and ensuring on‑time, on‑budget delivery.

You will mentor implementation specialists, develop detailed project plans, train clients, and provide ongoing post‑implementation support while collaborating with sales, product, and support. Hybrid work options available in the U.S.; visa sponsorship is not available at this time.

Qualifications

• 6–8+ years of experience in implementation, project management, or a related field.
• Proven experience in managing complex implementation projects.
• Strong leadership and team management skills.
• Excellent written and verbal communication skills.

Responsibilities

• Lead and manage implementation projects from initiation to completion, ensuring timely delivery and alignment with client expectations.
• Develop detailed project plans, including timelines, milestones, and resource allocation.
• Build and maintain strong relationships with clients, addressing concerns and acting as primary contact for escalated issues.
• Lead, mentor, and manage a team of implementation specialists to ensure high performance and productivity.
• Provide training, support, and development opportunities to team members.
• Conduct regular performance reviews and provide feedback.
• Continuously evaluate and improve implementation processes to enhance efficiency.
• Collaborate with sales, product development, and customer support for seamless implementations.
• Coordinate with internal teams to resolve technical or operational issues.
• Monitor KPIs and report on implementation performance to senior management.

Skills

Leadership

Communication

Client relationships

Project management

Problem solving

Education

Bachelor's degree in Business, Project Management, Information Technology, or related field

Tools

Project management software

Job description

Zelis is a healthcare technology company seeking a Manager, Implementation to lead deployment projects for clients, coordinating cross‑functional teams and ensuring on‑time, on‑budget delivery.

You will mentor implementation specialists, develop detailed project plans, train clients, and provide ongoing post‑implementation support while collaborating with sales, product, and support. Hybrid work options available in the U.S.; visa sponsorship is not available at this time.