Client Integration & Process Optimization Lead

Zelis Healthcare, LLC

Boston (MA)

Hybrid

USD 79,000 - 100,000

Full time

4 days ago

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Job summary

Zelis Healthcare, LLC is seeking a Client Integration Specialist to help develop and execute operational projects and programs in a hybrid Boston-area environment. You will lead data-driven improvements, create process enhancements, and share knowledge across teams.

The role requires strong analytics, familiarity with healthcare transaction systems, and proficiency with AI tools to craft intelligent prompts.

Qualifications

Experience with developing SOPs and process documentation.
Strong analytical and reporting capabilities.
Familiarity with healthcare transaction systems and compliance standards.

Responsibilities

Initiate and manage activities within established guidelines, ensuring compliance and quality standards.
Troubleshoot and resolve more complex, non-routine operational problems.
Design and develop process enhancements that increase efficiency and accuracy.
Lead small-scale projects or segments of larger initiatives related to operational improvements.
Review existing workflows for efficiency; recommend enhancements backed by data-driven analysis.
Maintain and update knowledge repositories, SOPs, and process documentation for team use.
Collaborate with peers and cross-functional partners to align deliverables and share best practices.
Prepare detailed reports, dashboards, and presentations for internal stakeholders.
Conduct complex data analysis and develop models to support management decisions.
Support implementation of new operational tools and provide training or guidance to junior team members.
Serve as a subject matter expert and technical point of contact for internal stakeholders on specific operational issues.