Senior Implementation Leader: Strategic Client Launches

AssistRx, Inc.; Florida; On-site; USD 111,000 - 139,000; Full time

Job summary

AssistRx, Inc. seeks a Senior Implementation Manager to guide the organization's largest and most strategic client implementations from kickoff to post-launch.

You will partner with Product, Operations, Training, QA, Release Management, and Account Management to ensure successful launches and ongoing client value. You will mentor other implementation professionals, drive best practices, manage risks, and provide executive-level status updates.

Responsibilities

• Serve as the primary implementation lead for the organization's largest, most complex, and highest-profile client programs.
• Build and maintain trusted relationships with client stakeholders, executive sponsors, and internal leadership teams.
• Coordinate implementation activities across Product, Operations, Training, Quality Assurance, Release Management, and other cross-functional teams.
• Partner with Product, Portfolio Management, and delivery teams to establish implementation schedules, milestone plans, and dependency tracking.
• Maintain visibility into implementation progress and proactively identify, communicate, and lift risks, blockers, and dependencies.
• Facilitate executive-level client meetings, steering committees, status reviews, and implementation governance sessions.
• Support launch readiness activities by coordinating operational, technical, and client readiness workstreams.
• Drive resolution of complex implementation issues through collaboration, escalation management, and stakeholder alignment.
• Maintain implementation documentation, decisions, action items, risks, and approvals throughout the implementation lifecycle.
• Partner with Account Management to support client satisfaction, organizational transitions, and long-term customer success.
• Provide implementation leadership during post-launch stabilization and transition to ongoing operational support.
• Mentor and support Implementation Managers by sharing best practices, providing guidance on complex situations, and promoting consistency across the implementation organization.
• Contribute to process improvement initiatives, implementation standards, templates, governance practices, and operational efficiencies.
• Provide implementation status updates, portfolio insights, and risk assessments to senior leadership as required.
• Perform other duties as assigned.

Job description

AssistRx, Inc. seeks a Senior Implementation Manager to guide the organization's largest and most strategic client implementations from kickoff to post-launch.

You will partner with Product, Operations, Training, QA, Release Management, and Account Management to ensure successful launches and ongoing client value. You will mentor other implementation professionals, drive best practices, manage risks, and provide executive-level status updates.