Senior Implementation Engineer, Customer Support (Remote)

Academic Key; Santa Barbara (CA); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Bitwarden seeks a Principal Implementation Engineer for Customer Support to lead enterprise deployments and post-sales production deployments. You’ll act as a Bitwarden SME, guiding customers through complex setups, ensuring security best practices, and expanding adoption across large organizations.

This is an all-remote role with UK alignment as a consideration. You will partner with Customer Engagement Managers and Engineering to triage issues, share knowledge, and develop automation for

Qualifications

• Excellent English with superb written and verbal communication.
• Experience in a technical role (e.g., Systems/DevOps/IT infrastructure).
• Ability to work remotely and collaborate across teams.

Responsibilities

• Serve as SME for Bitwarden services and deployments.
• Lead technical planning for enterprise deployments and best practices.
• Advise customers on security and deployment architecture.
• Collaborate with Eng/Prod to triage bugs and feature requests.

Skills

Enterprise deployments

Customer-facing

Cloud platforms

Linux

SRE/DevOps mindset

Tools

Docker

Kubernetes

GitHub

NGINX

AWS

GCP

Azure

Job description

Bitwarden seeks a Principal Implementation Engineer for Customer Support to lead enterprise deployments and post-sales production deployments. You’ll act as a Bitwarden SME, guiding customers through complex setups, ensuring security best practices, and expanding adoption across large organizations.

This is an all-remote role with UK alignment as a consideration. You will partner with Customer Engagement Managers and Engineering to triage issues, share knowledge, and develop automation for