Senior Implementation Engineer, Customer Success (Remote UK)

Bitwarden; United States; Remote; USD 93,000 - 147,000; Full time

Job summary

Bitwarden is seeking an experienced Implementation Engineering SME to lead deployment planning and post-sales support for enterprise customers. This all-remote role is focused on large deployments, best-practice guidance, and close collaboration with Customer Engagement Managers.

You will become the product expert, help customers adopt new features, and ensure secure, scalable implementations across diverse environments. This UK-based role requires strong communication and remote-work capability.

Qualifications

• Excellent English and grammar.
• Experience in server/cloud deployments.
• Ability to work remotely.
• Empathy and collaboration across teams.
• Previous technical position experience (e.g. Systems/DevOps).
• Willingness to travel occasionally.

Responsibilities

• Act as SME for Bitwarden and its services.
• Lead technical planning and deployment for large Enterprise engagements.
• Advise customers on best practices for full stack security.
• Work with customers to resolve issues and anticipate future needs.
• Provide guidance for implementation and security configurations.
• Serve as dedicated customer point of contact via CM resources and ticketing systems.
• Participate in quarterly business reviews and environment audits to identify improvements.
• Collaborate with Engineering and Product to triage bugs and feature requests for enterprise deployments.
• Assist in training and knowledge sharing within Implementation Engineering.

Skills

Linux

Windows

macOS

Docker Swarm

Kubernetes

GitHub

Tools

Docker

Kubernetes

Podman

GitHub

NGINX

DNS

TLS/SSL

Job description

Bitwarden is seeking an experienced Implementation Engineering SME to lead deployment planning and post-sales support for enterprise customers. This all-remote role is focused on large deployments, best-practice guidance, and close collaboration with Customer Engagement Managers.

You will become the product expert, help customers adopt new features, and ensure secure, scalable implementations across diverse environments. This UK-based role requires strong communication and remote-work capability.