Senior Implementation Analyst

AssistRx, Inc.; United States; Híbrido; USD 100.000 - 124.000; Jornada completa

Descripción de la vacante

AssistRx, Inc. seeks a Senior Implementation Analyst to translate client goals into actionable inputs for product teams and support complex programs. You will lead discovery sessions, document configurations, and ensure alignment with client intents before delivery.

Collaborating with Implementation Managers and delivery teams, you will assist in UAT, create training materials, and maintain robust documentation to support scalable implementations across healthcare workflows.

Formación

• 5+ years of experience in business analysis, client implementation, or technical documentation, with healthcare or specialty pharmacy exposure.
• Ability to independently facilitate complex discovery sessions and produce consumable documentation for technical teams.
• Strong written communication for configuration specs, workflow docs, and edge case guides.
• Solid working knowledge of Salesforce-based platforms and hub service workflows.
• Understanding of data mapping, ETL concepts, and data flow between client systems and AssistRx platforms.
• Specialty pharmacy, patient access, or hub services experience required.
• Comfort reviewing technical configurations and identifying discrepancies with minimal guidance.
• Proficiency with Jira or equivalent tools for documenting and tracking requirements.
• Familiarity with Agile practices and how product requests are intake and escalated.

Responsabilidades

• Lead structured client discovery sessions for complex programs, capturing patient populations, therapy characteristics, and workflow requirements.
• Translate client conversations into structured delivery inputs: configuration specs, data mapping, and edge case handling guides.
• Collaborate with Implementation Manager and delivery teams to ensure alignment with client intent before delivery.
• Review configurations and builds during development to confirm alignment with documented requirements and flag discrepancies.
• Identify when client needs cannot be met by existing platform capabilities and escalate with context for a formal product request.
• Maintain up-to-date documentation throughout engagements and set quality standards for documentation.

Conocimientos

Business analysis

Discovery facilitation

Requirements documentation

Hub services experience

Data mapping/ETL

Agile methodologies

Escalation & risk management

Herramientas

Salesforce

Jira

Descripción del empleo

Overview

The Senior Implementation Analyst captures client context, constraints, and business goals, translating them into structured, actionable inputs for product teams. This role operates with greater autonomy than an Implementation Analyst, handling more complex programs and serving as a resource for junior team members on documentation standards, discovery facilitation, and escalation judgment. The Senior IA works in close partnership with Implementation Managers and delivery teams, supporting – but not replacing – Product Owners. Like all Implementation Analysts, this role works from templates owned and maintained by Product and does not author new feature specifications or requirements outside of existing templates. When a client need falls outside available templates, the Senior IA escalates to Product and helps frame the gap clearly to support intake.

Responsibilities

• Lead structured client discovery sessions for complex or high-priority programs, capturing patient population, therapy characteristics, prescriber and pharmacy channel design, call center workflow requirements, data inputs and outputs, and edge cases
• Translate client conversations into structured delivery inputs: configuration specifications, data mapping requirements, workflow documentation, and edge case handling guides
• Partner with the Implementation Consultant to validate that program design accurately reflects client intent before delivery begins, and flag risks or ambiguities earlier in the engagement cycle
• Review configuration and builds during development to confirm alignment with documented client requirements, flag discrepancies before they reach QA
• Identify when a client requirement cannot be met through existing platform capabilities and surface it clearly to the Implementation Manager for formal escalation to Product, providing enough context to support a well-formed product request
• Maintain current documentation throughout the engagement (requirements, decisions, change log, and open questions), and set the standard for documentation quality on shared engagements
• Serve as a documentation and discovery resource for Implementation Analysts and Associate Implementation Analysts, reviewing their work, answering questions, and escalating gaps to the Implementation Consultant when needed
• Participate in UAT for the programs they support, coordinating with the Implementation Manager on participant logistics and reviewing test cases for completeness against documented requirements
• Lead the development of training and change management materials for complex programs, drawing on accurate documentation of configured workflows and edge case handling
• Own template and knowledge base contributions for the programs they support, documenting reusable patterns and client context insights that improve future implementations
• Take an active role during hypercare - monitoring issues, triaging whether they represent configuration errors, training gaps, or platform defects, and managing escalations with appropriate urgency

Qualifications

• 5+ years of experience in business analysis, client implementation, or technical documentation, with at least 2 years in a healthcare or specialty pharmacy environment
• Demonstrated ability to independently facilitate complex discovery sessions and produce documentation that is usable by technical teams without clarification
• Strong written communication skills: configuration specifications, workflow documentation, and edge case guides are consistently precise and complete
• Solid working knowledge of Salesforce-based platforms and hub service workflows
• Understanding of data mapping, basic ETL concepts, and how data flows between client systems and AssistRx platforms
• Specialty pharmacy, patient access, or hub services experience required
• Comfortable reviewing technical configurations and identifying discrepancies against documented requirements with minimal guidance
• Proficient in Jira or equivalent tools for documenting and tracking requirements
• Agile familiarity required - understands how product request intake works, when to elevate, and how to frame gaps to support a clear product request

Pay Range

USD $99,550.27 - USD $124,437.84 /Yr.