Implementation Manager - (Pharmaceuticals)

AssistRx; Orlando (FL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

401(k) matching

Benefits package (medical, dental, etc

Job summary

AssistRx is seeking an Implementation Manager on the PMO team to own client implementations across our SaaS solutions. This role blends strategic leadership with hands-on delivery and acts as primary owner of project success for pharmaceutical manufacturers and hub services.

You will lead end-to-end initiatives, coordinate cross-functional teams, manage risks, and deliver executive updates while ensuring HIPAA-compliant deployments that improve patient access.

Qualifications

• 3–5+ years managing client-facing software implementation projects.
• Experience implementing SaaS or enterprise platforms for external clients.
• Knowledge of specialty pharmacy, hub services, prior authorization, or patient support programs is a plus.
• Experience consulting with pharmaceutical or healthcare clients.
• Solid understanding of the Software Development Life Cycle (SDLC).
• PMP certification preferred.

Responsibilities

• Lead end-to-end client implementations of AssistRx SaaS solutions—from kickoff through go-live and stabilization.
• Serve as the primary point of contact for pharmaceutical and specialty pharmacy clients during implementation.
• Act as a trusted advisor, guiding clients through implementation strategy, timelines, risks, and best practices.
• Translate complex business, clinical, and operational requirements into clear implementation plans and configurations.
• Coordinate across Engineering, QA, Product, Data, Sales, and Client Services to ensure timely delivery.
• Prepare and deliver executive-level project updates to internal leadership and client stakeholders.
• Support client training, readiness planning, and go-live activities while ensuring regulatory compliance.

Skills

Client-facing

Project management

Communication

Stakeholder management

Regulatory awareness

Education

PMP certification preferred

Tools

Microsoft Office

Agile tools

Job description

As an Implementation Manager on the AssistRx PMO team, you will serve as the primary owner of client implementations across our specialty pharmacy and hub solutions. This role is both strategic and hands‑on—blending strong project execution with a consultative mindset.

You’ll work directly with pharmaceutical manufacturers, hub service providers, and internal cross‑functional teams to deliver compliant, high‑quality implementations that support therapy initiation, prior authorization, patient support programs, and overall patient access.

This is a high‑visibility, client‑facing role where your ability to manage complexity, communicate clearly, and build trust will directly impact client satisfaction and long‑term partnerships.

What You’ll Do

• Lead end‑to‑end client implementations of AssistRx SaaS solutions—from kickoff through go‑live and stabilization
• Serve as the primary point of contact for pharmaceutical and specialty pharmacy clients during implementation
• Act as a trusted advisor, guiding clients through implementation strategy, timelines, risks, and best practices
• Translate complex business, clinical, and operational requirements into clear implementation plans and system configurations
• Partner closely with Product Management to balance AssistRx’s product roadmap with client needs and regulatory requirements
• Collaborate with Business Analysts to ensure requirements, user stories, workflows, integrations, and test plans accurately reflect client and program needs
• Coordinate across Engineering, QA, Product, Data, Sales, and Client Services teams to ensure timely and compliant delivery
• Proactively manage risks, issues, dependencies, and scope changes, especially in regulated healthcare environments
• Oversee project schedules, milestones, effort estimates, and defect prioritization
• Prepare and deliver executive‑level project updates to internal leadership and client stakeholders
• Support client training, readiness planning, and go‑live activities
• Ensure implementations align with healthcare compliance standards (HIPAA, data security, audit readiness, etc.)
• Contribute to PMO best practices, templates, and continuous process improvement

Requirements

Experience & Domain Expertise

• 3–5+ years managing client‑facing software implementation projects, preferably in healthcare or life sciences
• Proven experience implementing SaaS or enterprise platforms for external clients
• Strong working knowledge of specialty pharmacy, pharmaceutical manufacturing, hub services, prior authorization, or patient support programs
• Experience consulting directly with pharmaceutical or healthcare clients
• Solid understanding of the Software Development Life Cycle (SDLC)
• PMP certification preferred

Consultative & Client Skills

• Exceptional ability to build credibility and trust with client stakeholders
• Comfortable leading conversations with both operational users and executive sponsors
• Strong requirement‑gathering and problem‑solving skills in complex, regulated environments
• Ability to communicate technical concepts clearly to non‑technical audiences
• Highly organized with strong attention to detail
• Able to manage multiple implementations simultaneously in a fast‑paced environment
• Self‑directed, accountable, and comfortable operating with autonomy
• Strong presenter with experience delivering status updates and recommendations to senior leaders
• Collaborative leader who can influence without authority

Technical & Tools

• Proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook, Project)
• Experience with Agile tools and project tracking systems

Why AssistRx

• Work on mission‑driven technology that improves patient access to therapy
• Partner with leading pharmaceutical and specialty pharmacy organizations
• Play a key role in delivering solutions that impact patients, providers, and manufacturers
• Join a collaborative, fast‑growing health‑tech organization with room to grow
• Supportive, progressive, fast‑paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short‑term disability insurance

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non‑merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre‑employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire