Implementation Manager

AssistRx; Town of Florida (NY); On-site; USD 99,000 - 124,000; Full time

Job summary

AssistRx is seeking an experienced Implementation Manager to lead client-facing programs across multiple teams. You will coordinate schedules, manage dependencies, and communicate risks and readiness to stakeholders to ensure successful delivery.

You will partner with Product, Portfolio Management, and Delivery teams to plan timelines, define scope, and support client adoption. Strong communication, cross-functional collaboration, and a focus on patient outcomes are essential.

Qualifications

• Bachelor’s degree in MIS, CS, or related field.
• 3–5 years of experience managing complex software projects.
• Agile software development experience preferred.
• Pharma/healthcare/pharmacy industry knowledge helpful.
• Strong presentation and communication skills.
• Consulting for external clients experience.
• Excellent written and verbal communication.
• Impeccable organizational skills and attention to detail.
• Interpersonal and teamwork skills; able to build consensus.
• Ability to multi-task in a fast-paced environment.
• Hands-on SaaS/enterprise software implementation experience.
• Technical familiarity: FTP, HTML, GUIDs, Integrations, APIs.

Responsibilities

• Effectively manage client communications, expectations, and implementation activities throughout the program lifecycle.
• Serve as the primary client contact during implementation; align goals, timelines, risks, and readiness.
• Own implementation planning and execution; coordinate activities and milestones.
• Partner with Learning & Development to establish training plans and readiness activities.
• Collaborate with Product, Operations, QA, Release, Training, and Delivery teams.
• Provide client feedback, implementation insights, and product implications.
• Present status, risks, and milestones to leadership and executives.
• Work with Implementation Analysts to ensure accurate documentation.
• Manage risks, issues, decisions, dependencies, and changes.
• Develop and maintain implementation timelines; monitor progress.
• Facilitate launch readiness and go-live deliverables.
• Support post-launch stabilization and transition to operations.
• Perform other duties as assigned.

Skills

Agile

Communication

Organization

Teamwork

Multi-tasking

Independent work

SaaS implementation

Education

Bachelor's degree

MIS / CS / related field

Tools

FTP

HTML

GUIDs

APIs

Integrations

MS Office

Job description

Overview

The Implementation Manager serves as the primary client-facing partner during implementation and is responsible for coordinating the successful execution of client programs across teams and workstreams. This role provides visibility into implementation progress, dependencies, risks, and readiness activities, ensuring stakeholders remain informed and aligned throughout delivery. The Implementation Manager partners with Product, Portfolio Management, Implementation Specialist, and delivery teams to develop and maintain implementation schedules, identify sequencing dependencies, and communicate impacts to stakeholders. While the Implementation Manager facilitates timeline planning and monitors progress against agreed-upon milestones, ownership of prioritization, resource allocation, and committed delivery dates resides with the appropriate Product and organizational leaders. Scope definition, solution design, and program requirements ownership reside with the Implementation Specialists and Product teams. The Implementation Manager ensures approved scope is executed effectively across functions, coordinates cross-functional activities, escalates blockers and risks, and supports successful client readiness and program launch.

The Implementation Manager serves as the primary client-facing partner during implementation and is responsible for coordinating the successful execution of client programs across teams and workstreams. This role provides visibility into implementation progress, dependencies, risks, and readiness activities, ensuring stakeholders remain informed and aligned throughout delivery. The Implementation Manager partners with Product, Portfolio Management, Implementation Specialist, and delivery teams to develop and maintain implementation schedules, identify sequencing dependencies, and communicate impacts to stakeholders. While the Implementation Manager facilitates timeline planning and monitors progress against agreed-upon milestones, ownership of prioritization, resource allocation, and committed delivery dates resides with the appropriate Product and organizational leaders. Scope definition, solution design, and program requirements ownership reside with the Implementation Specialists and Product teams. The Implementation Manager ensures approved scope is executed effectively across functions, coordinates cross-functional activities, escalates blockers and risks, and supports successful client readiness and program launch.

Responsibilities

• Effectively manage client communications, expectations, and implementation activities throughout the program lifecycle.
• Serve as the primaryclientcontact during implementation, building trusted relationships and ensuring alignment on goals, timelines, risks, and readiness activities.
• Own implementation planning and execution, including coordinating activities, managing dependencies, tracking milestones, and driving deliverables to completion.
• Partner with Learning & Development teams toestablishtraining plans, monitor readiness activities, and support successful client adoption.
• Collaborate across cross-functional teams including Product, Operations, Quality Assurance, Release Management, Training, and Delivery to ensure successful implementation outcomes.
• Partner with Product Management to communicate client feedback,implementationinsights, and operational considerations that may influence future product enhancements.
• Present implementation status, risks, readiness assessments, and key milestones to leadership and executive stakeholders asrequired.
• Work closely with Implementation Analysts to ensure implementation documentation is complete,accurate, and aligned with client requirements and product capabilities.
• Manageimplementationrisks, issues, decisions, dependencies, and changes through established governance and escalation processes.
• Develop andmaintainimplementation timelines, monitor progress against key milestones, and communicate status to internal and external stakeholders.
• Facilitatelaunchreadiness activities, ensuring operational, technical, and client-facing deliverables are completed prior to go-live.
• Support post-launch stabilization efforts, coordinating issue resolution and stakeholder communication through transition to operational support.
• Perform other relatedduties asassigned by management.

Qualifications

• Bachelor’s Degree (preferably in Management Information Systems, Computer Science,
• Businessor related discipline).3-5 years of experience successfully managing complex software projects, includingclient facingprojects.
• Agile software development experience preferred.
• A working knowledge of pharmaceutical, special pharmacy,hubor related industries
• Ability to plan, direct, and deliver outstanding presentations.
• Direct experience in consulting for external clients
• Excellent written and verbal communication skills.
• Impeccable organizational skills and attention to detail.
• Exceptional interpersonal and teamwork skills. Capable of understanding a broad range of viewpoints and building consensus.
• Ability to multi‑task in a fast‑paced organization.
• Provenexperience atworking independently with minimal supervision and as part of a team to complete assignments.
• Proven, hands‑on experience successfully implementing Saa
• S and/or enterprise software applications
• Technology skill set preferred,s
• FTP, HTML, GUID’s, Integrations, File Formats, API’s.
• In addition to the qualifications listed above, successful candidates will have the following characteristics
• A self‑starter who can thrive in a fast‑paced environment with minimal direct supervision
• Highest ethical standards and personal integrity
• Good data, business, and financial analysis skills
• Superior communications skills, both verbally and in writing
• Proficiencywith MS Office suite, including Word, Excel, Outlook, PowerPoint, Project
• Flexibility and adaptability to rapid change.
• Passion for making a difference in patients’ lives and reducing the administrative burden on physician offices.

Pay Range

USD $99,550.27 - USD $124,437.84 /Yr.