Implementation Manager - (Pharmaceuticals)

RXinsider LTD.; Orlando (FL); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Matching 401(k) with immediate vesting

Medical, dental, vision, life, & short

Term disability insurance

Job summary

AssistRx, Inc. is seeking an Implementation Manager to own client implementations across our SaaS-based healthcare solutions.

You will lead projects from kickoff through go-live, coordinating with cross-functional teams to ensure compliant, high-quality delivery and strong client satisfaction. In this role you will partner with Product, Engineering, and Sales to align client needs with regulatory requirements, while mentoring teams and delivering executive updates.

Qualifications

• 3–5+ years managing client-facing software implementation projects in healthcare or life sciences.
• SaaS/enterprise platforms implementations for external clients.
• Strong knowledge of specialty pharmacy, hub services, prior authorization, or patient support programs.
• Experience consulting with pharmaceutical or healthcare clients.
• Solid understanding of the SDLC.
• Agile project delivery experience preferred.
• PMP certification preferred.

Responsibilities

• Lead end-to-end client implementations of AssistRx SaaS solutions—from kickoff through go-live and stabilization.
• Serve as the primary point of contact for pharmaceutical and specialty pharmacy clients during implementation.
• Act as a trusted advisor guiding clients through strategy, timelines, risks, and best practices.
• Translate complex business, clinical, and operational requirements into clear implementation plans and configurations.
• Partner with Product Management to balance roadmap with client needs and regulatory requirements.
• Collaborate with Business Analysts to ensure requirements, user stories, workflows, integrations, and test plans reflect client needs.
• Coordinate across Engineering, QA, Product, Data, Sales, and Client Services to ensure timely delivery.
• Proactively manage risks, issues, dependencies, and scope changes in regulated environments.

Skills

Client-facing implementations

SaaS/Enterprise platforms

Specialty pharmacy knowledge

Healthcare consulting

SDLC understanding

Agile delivery

PMP certification

Tools

Microsoft Office Suite

Agile tools & tracking

Job description

As an Implementation Manager on the AssistRx PMO team, you will serve as the primary owner of client implementations across our specialty pharmacy and hub solutions. This role is both strategic and hands-on—blending strong project execution with a consultative mindset.

You’ll work directly with pharmaceutical manufacturers, hub service providers, and internal cross-functional teams to deliver compliant, high-quality implementations that support therapy initiation, prior authorization, patient support programs, and overall patient access.

This is a high-visibility, client-facing role where your ability to manage complexity, communicate clearly, and build trust will directly impact client satisfaction and long-term partnerships.

What You’ll Do

• Lead end-to-end client implementations of AssistRx SaaS solutions—from kickoff through go-live and stabilization
• Serve as the primary point of contact for pharmaceutical and specialty pharmacy clients during implementation
• Act as a trusted advisor, guiding clients through implementation strategy, timelines, risks, and best practices
• Translate complex business, clinical, and operational requirements into clear implementation plans and system configurations
• Partner closely with Product Management to balance AssistRx’s product roadmap with client needs and regulatory requirements
• Collaborate with Business Analysts to ensure requirements, user stories, workflows, integrations, and test plans accurately reflect client and program needs
• Coordinate across Engineering, QA, Product, Data, Sales, and Client Services teams to ensure timely and compliant delivery
• Proactively manage risks, issues, dependencies, and scope changes, especially in regulated healthcare environments
• Oversee project schedules, milestones, effort estimates, and defect prioritization
• Prepare and deliver executive-level project updates to internal leadership and client stakeholders
• Support client training, readiness planning, and go-live activities
• Ensure implementations align with healthcare compliance standards (HIPAA, data security, audit readiness, etc.)
• Contribute to PMO best practices, templates, and continuous process improvement

Requirements

Experience & Domain Expertise

• 3–5+ years managing client-facing software implementation projects, preferably in healthcare or life sciences
• Proven experience implementing SaaS or enterprise platforms for external clients
• Strong working knowledge of specialty pharmacy, pharmaceutical manufacturing, hub services, prior authorization, or patient support programs
• Experience consulting directly with pharmaceutical or healthcare clients
• Solid understanding of the Software Development Life Cycle (SDLC)
• Agile project delivery experience preferred
• PMP certification preferred

Consultative & Client Skills

• Exceptional ability to build credibility and trust with client stakeholders
• Comfortable leading conversations with both operational users and executive sponsors
• Strong requirement-gathering and problem-solving skills in complex, regulated environments
• Ability to communicate technical concepts clearly to non-technical audiences

Execution & Leadership

• Highly organized with strong attention to detail
• Able to manage multiple implementations simultaneously in a fast-paced environment
• Self-directed, accountable, and comfortable operating with autonomy
• Strong presenter with experience delivering status updates and recommendations to senior leaders
• Collaborative leader who can influence without authority

Technical & Tools

• Proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook, Project)
• Experience with Agile tools and project tracking systems

Why AssistRx

• Work on mission-driven technology that improves patient access to therapy
• Partner with leading pharmaceutical and specialty pharmacy organizations
• Play a key role in delivering solutions that impact patients, providers, and manufacturers
• Join a collaborative, fast-growing health-tech organization with room to grow

Benefits

• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire