Implementation Analyst

AssistRx; Town of Florida (NY); On-site; USD 71,000 - 89,000; Full time

Job summary

AssistRx is seeking an Implementation Analyst to capture client context and translate it into actionable inputs for product teams. You will work with Implementation Consultants and delivery teams to ensure templates reflect client needs and escalate gaps to Product when outside existing templates.

Your role includes documenting discovery, data mapping, and edge cases, supporting UAT, and contributing to training materials while maintaining current engagement documentation.

Qualifications

• 2+ years of experience in a business analysis, client implementation, or technical documentation role.
• Ability to facilitate structured discovery sessions and produce clear, precise documentation from complex client conversations.
• Strong written communication skills - configuration specifications, workflow documentation, and edge case guides must be usable by technical teams without clarification.
• Working knowledge of Salesforce-based platforms and familiarity with hub service workflows.
• Understanding of data mapping, basic ETL concepts, and how data flows between client systems and AssistRx platforms is a plus.
• Specialty pharmacy, patient access, or hub services experience preferred.
• Comfort reviewing technical configurations and identifying discrepancies against documented requirements.
• Familiarity with Jira or equivalent tools for documenting and tracking requirements.
• Agile familiarity preferred - understanding of how product request intake works and when to upscale.

Responsibilities

• Document structured client discovery sessions - capture patient population, therapy characteristics, prescriber and pharmacy channel design, call center workflow requirements, data inputs and outputs, and edge cases.
• Translate client conversations into structured delivery inputs: configuration specifications, data mapping requirements, workflow documentation, and edge case handling guides.
• Partner with the Implementation Consultant to validate that the program design accurately reflects client intent before delivery begins.
• Review configuration and builds during development to confirm alignment with documented client requirements - flag discrepancies before they reach QAIdentify when a client requirement cannot be met through existing platform capabilities and surface it clearly to the Implementation Consultant for formal escalation to Product.
• Maintain current documentation throughout the engagement - requirements, decisions, change log, and open questions.
• Participate in UAT for the programs they support, where appropriate, coordinating with the Implementation Manager on participant logistics.
• Support the development of training and change management materials by providing accurate documentation of configured workflows and edge case handling.
• Contribute to template and knowledge base maintenance - document reusable patterns and client context insights that can improve future implementations.
• Support the hypercare period post-launch by monitoring issues and helping triage whether they represent configuration errors, training gaps, or platform defects requiring escalation.

Skills

Business analysis

Client implementation

Technical documentation

Written communication

Salesforce

Hub services

Agile

Tools

Jira

Job description

Overview

The Implementation Analyst captures client context, constraints, and business goals, translating them into structured, actionable inputs for product teams. This role requires a clear understanding of platform capabilities, configuration boundaries, and technical complexity, and works in close partnership with Implementation Consultants and delivery teams, supporting - but not replacing - Product Owners. Implementation Analysts work from templates owned and maintained by Product, cloning and populating them to capture client-specific context, configuration needs, and program details. They do not author new feature specifications or create requirements outside of existing templates. When a client need falls outside available templates, the Implementation Analyst escalates to Product rather than attempting to document it independently.

Responsibilities

• Document structured client discovery sessions - capture patient population, therapy characteristics, prescriber and pharmacy channel design, call center workflow requirements, data inputs and outputs, and edge cases
• Translate client conversations into structured delivery inputs: configuration specifications, data mapping requirements, workflow documentation, and edge case handling guides
• Partner with the Implementation Consultant to validate that the program design accurately reflects client intent before delivery begins
• Review configuration and builds during development to confirm alignment with documented client requirements - flag discrepancies before they reach QAIdentify when a client requirement cannot be met through existing platform capabilities and surface it clearly to the Implementation Consultant for formal escalation to Product
• Maintain current documentation throughout the engagement - requirements, decisions, change log, and open questions
• Participate in UAT for the programs they support, where appropriate, coordinating with the Implementation Manager on participant logistics
• Support the development of training and change management materials by providing accurate documentation of configured workflows and edge case handling
• Contribute to template and knowledge base maintenance - document reusable patterns and client context insights that can improve future implementations
• Support the hypercare period post-launch by monitoring issues and helping triage whether they represent configuration errors, training gaps, or platform defects requiring escalation

Qualifications

• 2+ years of experience in a business analysis, client implementation, or technical documentation role
• Ability to facilitate structured discovery sessions and produce clear, precise documentation from complex client conversations
• Strong written communication skills - configuration specifications, workflow documentation, and edge case guides must be usable by technical teams without clarification
• Working knowledge of Salesforce-based platforms and familiarity with hub service workflows
• Understanding of data mapping, basic ETL concepts, and how data flows between client systems and AssistRx platforms is a plus
• Specialty pharmacy, patient access, or hub services experience preferred
• Comfort reviewing technical configurations and identifying discrepancies against documented requirements
• Familiarity with Jira or equivalent tools for documenting and tracking requirements
• Agile familiarity preferred - understanding of how product request intake works and when to upscale

Pay Range

USD $71,400.19 - USD $89,250.24 /Yr.