Senior Immigration Analyst - Global Client Services

Fragomen; New York (NY); Hybrid; USD 63,000 - 75,000; Full time

Benefits offered by this job

22 PTO days + Federal holidays

Medical, Dental, and Vision plans + FS

401K plan, with company matching

Job summary

Fragomen is seeking a Senior Business Immigration Analyst in New York with training, development, and long-term growth opportunities. This role focuses on handling immigration case work, collaborating with clients, and meeting SLAs in a hybrid office setting.

Responsibilities include case preparation, document review, timely filings, and data reporting. Strong communication, organization, and MS Word/Excel proficiency are essential, along with a client-service mindset.

Qualifications

• Bachelor’s degree, Associate’s degree, Paralegal certification OR experience in a customer facing or client service-oriented role
• At least two years of business immigration experience (i.e., paralegal)
• The ability to prioritize, meet deadlines and elevate case issues to supervisor
• Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines
• Experience using various computer systems, including MS Word and Excel
• Desire to contribute to positive work environment, effectively collaborate and promote teamwork

Responsibilities

• Develop knowledge of the firm, various immigration case types and client processes
• Perform tasks related to case preparation and filing of petitions with government agencies, including document gathering, document review, case drafting, and case filing
• Communicate with foreign nationals and client contacts, providing clear and prompt responses regarding case status or other general inquiries
• Meet assigned deadlines that adhere to Service Level Agreements (SLAs) and communicate case progress, status, escalations to supervisor
• Compile and summarize large quantities of data within case management systems for reporting to clients, managers, and team
• Understand and contribute to team and individual productivity goals
• Follow documented firm standards and policies to mitigate risk and ensure regulatory, operational and client compliance

Skills

Customer service

Time management

Written communication

Verbal communication

MS Word

MS Excel

Attention to detail

Education

Bachelor's degree

Associate's degree

Paralegal certification

Tools

MS Word

MS Excel

Job description

Fragomen is seeking a Senior Business Immigration Analyst in New York with training, development, and long-term growth opportunities. This role focuses on handling immigration case work, collaborating with clients, and meeting SLAs in a hybrid office setting.

Responsibilities include case preparation, document review, timely filings, and data reporting. Strong communication, organization, and MS Word/Excel proficiency are essential, along with a client-service mindset.