Senior IBM i/AS-400 Applications Support Lead

OpenText; Southfield (MI); Presencial; USD 94.000 - 141.000; Jornada completa

Descripción de la vacante

OpenText, the Information Company, is seeking a Senior AS/400 (IBM i) Application Support Specialist to join our Enterprise Applications team in Michigan. You will maintain and optimize IBM i-based business-critical apps, ensuring availability and data integrity while driving modernization initiatives.

You will collaborate with development, infrastructure, and vendor teams, provide Level 2/3 production support, participate in on-call rotations, and help implement preventive measures to reduce

Formación

• Experience supporting IBM i (AS/400) environments.
• Strong knowledge of ITIL processes.
• Ability to work across multiple teams and vendors.
• Proven production support background for enterprise apps.

Responsabilidades

• Provide Level 2 and Level 3 support for mission-critical AS/400 (IBM i) applications.
• Monitor and manage production incidents, service requests, and problem tickets.
• Diagnose, troubleshoot, and resolve application and system issues.
• Participate in on-call support rotations and support critical production events.
• Escalate complex issues appropriately and coordinate resolution across multiple support teams.
• Analyze logs, job logs, and system messages to identify root causes.
• Develop fixes using CL and SQL queries; support DB2/400 databases.
• Ensure performance and reliability meet business requirements.

Conocimientos

IBM i

AS/400

DB2/400

CL

Job Scheduling

Batch Processing

System Monitoring

Incident Management

XML/EDI

FTP/PGP

ITIL

Security

Compliance

Collaboration

Educación

Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline

Descripción del empleo

OpenText, the Information Company, is seeking a Senior AS/400 (IBM i) Application Support Specialist to join our Enterprise Applications team in Michigan. You will maintain and optimize IBM i-based business-critical apps, ensuring availability and data integrity while driving modernization initiatives.

You will collaborate with development, infrastructure, and vendor teams, provide Level 2/3 production support, participate in on-call rotations, and help implement preventive measures to reduce