Senior AS/400 Applications & Production Support Lead

OpenText; Alpharetta (GA); On-site; USD 94,000 - 141,000; Full time

Job summary

OpenText is seeking a Senior AS/400 (IBM i) Application Support Specialist to join our Enterprise Applications team. You will provide Level 2/3 support, monitor incidents, troubleshoot complex issues, and collaborate across teams to modernize and automate enterprise apps running on IBM i.

The role requires deep IBM i expertise, strong production support background, and a focus on data integrity and system reliability across critical business systems.

Qualifications

• Minimum 5 years of experience supporting enterprise applications within IBM i/AS400 environments.
• Experience in production support, application operations, or enterprise technology teams.
• Familiarity with IBM i modernization tools and legacy platform transformation.

Responsibilities

• Provide Level 2 and Level 3 support for mission-critical AS/400 (IBM i) applications.
• Monitor production incidents and service requests, diagnose and resolve issues.
• Collaborate with development, infrastructure, and architecture teams on problem resolution.
• Support software deployments, patches, upgrades, and releases.
• Identify opportunities to automate operational activities and improve processes.
• Ensure application performance and system reliability meet business requirements.

Skills

IBM i (AS/400) support

DB2/400 databases

CL (Control Language)

System monitoring

Batch processing

Incident management

Job scheduling

Troubleshooting

ITIL processes

Data integrity controls

Automation & modernization

Education

Bachelor's degree in Computer Science / Information Technology / Engineering

Job description

OpenText is seeking a Senior AS/400 (IBM i) Application Support Specialist to join our Enterprise Applications team. You will provide Level 2/3 support, monitor incidents, troubleshoot complex issues, and collaborate across teams to modernize and automate enterprise apps running on IBM i.

The role requires deep IBM i expertise, strong production support background, and a focus on data integrity and system reliability across critical business systems.